Software Support Engineer; C#

L4 Support Engineer

At Advisor
360°, we build technology that transforms how wealth management firms operate, scale, and serve their clients. As a leading SaaS platform in the fintech space, we're trusted by some of the largest independent broker-dealers and RIAs to power the full advisor and client experience—from portfolio construction and reporting to compliance and client engagement.

This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters.

As an L4 Support Engineer you will be responsible for debugging and maintaining complex software applications within our SaaS environment. You will leverage your deep expertise in modern software technologies to enhance the functionality, performance, and scalability of our software solutions. Your role will involve collaborating with cross-functional teams to solve complex technical problems, develop advanced serviceability capabilities and ensure the ongoing reliability and security of our SaaS platform.

Here's What You'll Do:

• Provide advanced technical support/debugging for the Advisor
  360° SaaS platform including advanced monitoring, complex issue diagnosis, break/fix, and service restoration
• Optimization of application performance and availability
• Analysis of software systems to identify opportunities for software and architecture improvements
• Design and development of serviceability tooling and features to allow enhance and streamline support capabilities
• Build deep domain expertise on global infrastructure deployment technology and processes
• Mentor and support team members with technical expertise and guidance
• Ensures compliance with coding standards and development procedures
• Respond to questions, researches issues, and coordinates resolution of issues
• Work closely with Engineering, QA, Dev Ops, and Infrastructure teams to resolve defects and technical issues
• Occasional participation in on-call rotations

What You Bring to the Table:

• 5+ years of experience in software development, with a focus on SaaS applications
• Must be proficient with C# (or Java)
• Familiar with leveraging AI in code analysis and generation
• Strong experience with cloud platforms like AWS, Azure, or Google Cloud
• In-depth understanding of full stack architectures, RESTful APIs, and database design
• Excellent problem-solving skills and the ability to work independently and collaboratively
• Experience , Python and Angular a plus
• Experience with CI/CD pipelines, version control systems, and agile methodologies
• Ability to understand, enhance and improve code
• Must be self-motivated and detail oriented with excellent verbal and written communication skills

Why You'll Love Working Here:

It's not just about work—it's about building a career and enjoying the ride! Here's what you can expect:

We believe in recognizing and rewarding performance. Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company. We offer comprehensive health benefits, including dental, life, and disability insurance. We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.

Advisor
360° is an equal opportunity employer committed to a diverse workforce. We believe diversity drives innovation and are therefore building a company where people of all backgrounds are truly welcome and included. Everyone is encouraged to bring their unique, authentic selves to work each and every day. The way we see it, we are here to learn from each other.

The estimated base salary range for this position is $120,000–$141,000 + bonus & equity.

Advisor
360° provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on factors including, but not limited to, individual candidate experience, skills, and qualifications.

Advisor
360° is currently authorized to employ individuals remotely in the following states: CA, CT, FL, GA, IL, MA, MD, ME, MI, NH, NJ, NY, NC, PA, RI, SC, TN, TX, UT, WA, VA. Applicants must reside in one of…