Call Center Representative

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America

Alta Resources is Hiring!

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, “best-in‑class” customer service.

When you join Alta Resources as a Call Center Representative, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem‑solve the issues of concerned customers.

What You’ll Do:

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:

• Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with clients, consumers and coworkers.
• Strong organization and time management skills.

Education & Experience:

• High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Beginner to intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.