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Customer Service Representative
Job in
Neenah, Winnebago County, Wisconsin, 54956, USA
Listed on 2026-02-28
Listing for:
ThedaCare
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Answers phone calls in the inbound call center and completes a full assessment of the account to provide first pass resolution;
Meets quality and productivity expectations as defined in the operating procedure;
Adds or updates insurance coverages to maximize insurance benefits;
Collects patient balances by educating patient of their financial responsibilities and processing payments;
Educates customer on financial assistance options and completes pre-screen for potential financial assistance
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