Guest Services Agent

Job Details

Job Title:

Customer Service Scheduler

Location:

Guest Services - Neenah, WI 54956

Position Type:
Full Time

• Determine requirements by working with guests via the phone, email and chat-to-text
• Answer inquiries by clarifying desired information, researching, location and providing information
• Answer incoming phone calls in a prompt, polite, professional manner
• Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
• Sell additional services by recognizing opportunities for scheduled maintenance package
• Refer guest complaints to appropriate dealership team member as necessary for resolution
• Maintain guest information database by entering and updating guest information

• Upbeat and positive personality
• Active listening skills
• Ability to provide excellent guest service
• Strong communication skills
• Ability to build relationships with team members and guests

Schedule:

Hours vary 7:00 am to 6:00 pm. Monday-Friday; with 2 late shifts of 10:00 am to 6:00 pm each week; 100% in office - no remote work available.

Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)

• Competitive Compensation
• Comprehensive Benefits:
  Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off:
  Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts:
  Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance:
  Paid holidays (for full-time team members)
• Wellness Program
• Free Team Member Clinic
• Access to a Free Health Coach
• Employee Assistance Program
• Team Recognition:
  Employee Referral Program
• Career Development:
  Ongoing training and opportunities for growth and advancement