Customer Service Representative

Customer Service Representative - 10:00 AM - 6:30 PM Monday
- Friday

Job Category: Customer Service

Requisition Number: CUSTO
002406

• Full-Time
• On-site
• Rate: $21 USD per hour

Showing 1 location

The Customer Service Representative supports day-to-day customer account activity by coordinating orders, shipments, and service requests between customers, warehouse operations, and internal service teams. This role helps ensure customer requirements are communicated clearly, operational processes run smoothly, and issues are resolved quickly and accurately. The shift for this position is going to be 10:00 AM - 6:30 PM, Monday
- Friday, and will report to a Customer Service Manager.

Respond to customer inquiries related to orders, shipments, inventory, billing, and service requests.

Maintain positive customer relationships through professional and timely communication.

Research and resolve customer issues by coordinating with internal teams.

Enter and maintain customer order information within operational systems.

Coordinate shipment details with warehouse teams, carriers, and transportation partners.

Ensure customer shipping requirements, documentation, and timelines are met.

Serve as a liaison between customers, centralized customer service teams, and site operations.

Communicate customer requests, changes, and service expectations to warehouse personnel.

Collaborate with operations and transportation teams to resolve service or fulfillment issues.

Maintain accurate order, shipment, and customer information across operational systems, including WMS, OMS, and customer portals.

Support reporting and documentation related to customer orders, shipments, and billing activity.

• Support onboarding activities for new customers by coordinating account setup, operational requirements, and service expectations.
• Provide proactive communication and coordination to ensure new customers receive a high-touch service experience during initial implementation and onboarding.

• Enjoys contact with customers via phone, e-mail, or in person.
• Requires strong organizational, problem-solving, multi-tasking, and decision-making skills.
• Strong computer skills and working knowledge of MS Word, Excel, and Outlook.
• Must be reliable and a team player.
• Must demonstrate exceptional customer focus and sense of urgency.
• Bilingual speaking capabilities a plus.

• 1-3 years of customer service, administrative assistant, or data entry experience
• Background in warehousing or inventory management a plus

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.