Mobile Service Dispatch Coordinator​/Service Consultant

Mobile Service Dispatch Coordinator

Job Location:

Neenah Ford Lincoln - Neenah, WI 54956
Position Type:
Full Time
Salary Range: $36,000.00 - $48,000.00

Schedule:

Monday-Friday shifts 7:00 am to 6:00 pm
Pay:
Estimated earning potential $45,000 - $48,000+/year with base salary plus a monthly performance bonus.

• Schedule and dispatch Ford Mobile Service technicians based on guest requests, technician availability, and service urgency.
• Communicate effectively with guests to confirm appointments, provide service updates, and ensure a smooth experience.
• Utilize scheduling software to manage technician assignments and track service progress.
• Coordinate with service advisors and technicians to prioritize jobs and maximize efficiency.
• Monitor service vehicle status and ensure technicians have the necessary tools and parts for scheduled appointments.
• Provide administrative support, including processing invoices, maintaining records, and handling guest inquiries.
• Assist in optimizing routes for mobile service vans to improve efficiency and reduce travel time.
• Address any scheduling conflicts or last-minute adjustments while maintaining excellent guest satisfaction.
• Maintain knowledge of Ford service programs and offerings to educate guests when necessary.

• Previous experience in dispatching, scheduling, or a service coordination role preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and adapt to changing schedules.
• Proficiency with scheduling software, CRM systems, and Microsoft/Google applications.
• Knowledge of automotive service operations is a plus.
• A commitment to providing an exceptional guest experience.

• Competitive Compensation
• Comprehensive Benefits:
  Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off:
  Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts:
  Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance:
  Paid holidays (for full-time team members)
• Wellness Support:
  Wellness Program, Free Team Member Clinic, Access to a Free Health Coach, Employee Assistance Program
• Team Recognition:
  Employee Referral Program
• Career Development:
  Ongoing training and opportunities for growth and advancement