Guest Services Agent

Customer Service Scheduler Bergstrom Quest Training Center - Neenah, WIWHAT YOU'LL DO Determine requirements by working with guests via the phone, email and chat-to-text Answer inquiries by clarifying desired information, researching, location and providing information

Answer incoming phone calls in a prompt, polite, professional manner

Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests

Sell additional services by recognizing opportunities for scheduled maintenance package

Refer guest complaints to appropriate dealership team member as necessary for resolution

Maintain guest information database by entering and updating guest information

Schedule:

Hours vary 7:00 am to 6:00 pm. Monday-Friday; 3-4 early shifts of 8:00 am to 4:00 pm or 9:00 am to 5:00 pm and 2-3 late shifts of 10:00 am to 6:00 pm each week; 100% on site - no remote work available.

Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)WHO'S RIGHT FOR THE JOB?

Upbeat and positive personality

Active listening skills

Ability to provide excellent guest service

Strong communication skills

Ability to build relationships with team members and guestsOUR COMMITMENT TO YOU Competitive compensation!

Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
Two weeks of PTO upon start date (for FT team members)
Discounts on vehicles, service, and parts
401(k) with company match for FT team members

Paid Holidays (for FT team members)
Wellness Program Free Team Member Clinic Free Health Coach Employee Assistance Program Employee Referral Program Training and opportunities for career growth and advancement WHAT MAKES BERGSTROM DIFFERENT:

Wisconsin's largest automotive group and is a top 50 automotive dealer in the US Established in 1982 in Neenah WI2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
39 dealerships representing 36 brands

Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States Received Glassdoor's "Best Places to Work" award

Recognized by the Better Business Bureau and Time Magazine We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin