Hotel Front Desk Agent

Front Desk Agent

We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI.

As a Front Desk Agent at Bridgewood Resort Hotel, you'll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.

Schedule:

• Shifts available: 7 am - 3pm; 3pm - 11pm
• Flexibility for weekends and holidays is required.
• Weekly hours ranging between 16-25 hrs/week

About Us:

The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities. It's recognized for its excellent service, quality dining, and commitment to community, having won "The Best of the Valley We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.

Team Member Perks / Benefits:
We believe in taking care of our team just like they take care of our guests. Here's what you'll enjoy as a part of our team:

• Team Member Swim Days:
  Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.
• Daily Use of Hotel Fitness Center:
  Stay active with free daily access to our fitness center.
• Discounted Hotel Stays:
  Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations.
• Discounted Meals at Batley's Grill & Bar:
  Enjoy discounted food items for you and up to three guests.
• Holiday Pay:
  Earn 'time and a half' pay when working company recognized holidays.
• Paid Time Off:
  Earned after one year of employment for those averaging 20 hours or more a week.
• 401K Retirement Account:
  Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year.
• Aflac Supplemental Insurance:
  Available for both full-time and part-time team members.

Position

Purpose:

The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.

Key Responsibilities:

• Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
• Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard.
• Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Fulfill special requests in person or with the assistance of other staff members.
• Process payments, manage reservations, and balance cash and credit reports.
• Address and resolve guest concerns, striving for complete guest satisfaction.
• Demonstrate professional and effective communication skills and basic math aptitude.
• Ensure room status is up-to-date and notifies maintenance of room repairs immediately.
• Maintain a neat and clean appearance at the front desk, lobby, and back office areas.
• Follow security protocols for room keys and property.
• Work collaboratively with team members to fulfill special requests and provide exceptional service.
• Represent company in a friendly and professional manner.
• Understand how to operate all hotel and room/suites equipment and amenities and be able to assist guest in such operation.
• Perform all other related duties assigned.

Qualifications:

• Read, write, and speak English fluently.
• Write legibly.
• Neat, well-groomed appearance.
• Must have flexible schedule to include weekends
• Professional appearance and a friendly, service-oriented demeanor.
• Hospitality or customer service experience preferred.
• Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
• Ability to multitask effectively in a fast-paced environment.

Physical Requirements:

• Prolonged standing:
  Most of the workday will be spent standing at the front desk.
• Hand dexterity:
  Frequent use of hands to operate computers, handle cash, and write information.
• Mobility:
  Ability to move around the front desk area to assist guests.
• Visual acuity:
  Clear vision for reading information on computer screens and guest documents.

We look forward to hearing from you!