HR Services Specialist

*** Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
*** Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.
** About The Opportunity
** Our Global HR Service Center delivers exceptional customer service and operational excellence by supporting employees and HR partners throughout the organization. This role thrives in a fast-paced, collaborative environment and works closely with cross-functional teams within Global HR Services to provide accurate guidance, maintain data integrity, and continuously improve HR processes.
** Essential Job Functions
*** Serve as the first point of contact for HR inquiries, providing timely and accurate guidance across a wide range of HR programs, processes and systems.
* Respond and resolve requests received through Workday Help, phone, email, and in-person interactions; perform first‑level transactions, troubleshoot issues, and direct individuals to appropriate resources or guided learning.
* Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling.
* Escalate complex or specialized inquiries to the appropriate Center of Excellence, ensuring clear handoff and timely resolution.
* Partner closely with HR Centers of Excellence to resolve inquiries and maintain smooth, end‑to‑end service delivery.
* Contribute to a collaborative team environment by sharing expertise and supporting team members.
* Deliver customer service that is accurate, timely, efficient, and aligned to established service level agreements (SLAs) and quality standards.
* Demonstrate empathy, professionalism, and accountability in all communications, ensuring a positive and consistent experience.
* Maintain broad knowledge of end‑to‑end HR processes and understand the rationale behind workflows and system design.
* Identify process gaps, inefficiencies, and risks; recommend improvements to enhance standardization, automation, and the overall employee experience.
* Draft, update, and maintain knowledge articles, job aids, guided learning resources that support employees, HR partners, and internal teams.
* Analyze inquiry trends to identify recurring issues, training needs, or resource gaps; recommend or develop proactive solutions.
* Additional duties as assigned.
** Education & Experience
*** Associate degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
* Minimum of 2-3 years of experience in HR Shared Services, HR Operations, or a similar HR role supporting a broad range of HR processes
* Experience working with HRIS platforms;
Workday experience preferred.
* Strong customer service background with a focus on timely, accurate and empathetic support.
* Bilingual abilities (e.g. Spanish) preferred.
** Knowledge, Skills & Abilities
*** Strong working knowledge of HR practices, programs, and end‑to‑end processes across the employee lifecycle.
* Proven ability to partner and collaborate effectively with employees, HR Business Partners, and Centers of Excellence to resolve inquiries and support service delivery.
* Demonstrated proficiency with HR technology and case management tools, with the ability to quickly learn new systems and provide user-friendly guidance.
* Excellent interpersonal skills with the ability to build rapport, exercise professionalism, and support individuals at all levels of the organization.
* Strong verbal and written communication skills, including the ability to simplify complex information with clarity and cultural sensitivity.
* Exceptional planning, coordination, and…