Manager - Cybersecurity Operations

Overview

Purpose: Lead and manage an information technology team, delivering end-to-end services aligned with business and IT strategies, goals and operations. The Cybersecurity Operations Manager owns the overall global security operations and incident response program. This role bridges strategic program ownership with hands-on operational leadership, ensuring the Security Operations Center (SOC) processes are mature, well-governed, and continuously improving to protect the Plexus organization.

• Technical Proficiency: Demonstrate deep knowledge of security operations workflows, threat modeling, and modern cloud/hybrid environments (AWS, Azure, Google Cloud).
• IT Service Delivery: Drive information technology service delivery for the system/business areas of accountability; manage system operations to meet or exceed defined service level agreements.
• Team and Resource Management: Manage daily activities of IT resources to deploy secure solutions that meet or exceed customer needs; provide coaching and development to team members.
• Strategic Planning: Understand business objectives, processes, tools and challenges to define functional area strategies, plans, roadmaps and projects.
• Process Improvement: Identify opportunities to improve IT and business processes to enhance organizational efficiency.
• Leadership and Compliance: Uphold Plexus Core Values; lead succession planning and ensure employees receive development and coaching. All GT leaders uphold cybersecurity posture by adhering to policies, training, protecting data and systems, identifying vulnerabilities, and reporting security incidents.

• Team Leadership: Manage global SOC operations, 24/7 monitoring, escalation workflows and alert triage.
• MSSP/MDR Oversight: Act as primary operational owner for MSSPs and security-related third-party vendors.
• Tooling Optimization: Oversee onboarding, tuning and ongoing optimization of security tooling (e.g., SIEM, SOAR, EDR, MDR).

• Response Orchestration: Own the global incident response program, including policies, playbooks, and post-incident reviews.
• Readiness Testing: Plan and conduct incident response training and tabletop exercises to ensure cross-functional preparedness.
• Data Protection: Oversee Data Loss Prevention (DLP) strategy to protect sensitive information across platforms.

• Vulnerability Triage: Lead assessment programs, prioritization and remediation strategies in collaboration with IT and development teams.
• Reporting & Metrics: Define and track KPIs such as Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR).
• AI Governance: Evaluate AI-enabled threat vectors and securely operationalize AI-driven security tools.

• Bachelor’s Degree with emphasis in Cybersecurity with 5+ years of related experience preferred; or a Bachelor’s with Cybersecurity emphasis and 7 years of experience; or a Master’s with at least 5 years of relevant experience. An equivalent combination of education and/or experience will be considered.
• Previous supervisory experience required.

• Advanced decision making and problem solving skills.
• Advanced verbal and written communication skills.
• Strong interpersonal, communication and leadership abilities; ability to motivate and manage resources with business partners to achieve goals.
• Business acumen and professionalism with ability to articulate the value proposition of new processes.
• Functional expertise in project management.
• Self-motivated with the ability to work independently and in a team.

• Professional office environment with suitable lighting and low noise levels. May require prolonged sitting, computer use, and standard office activities. Maintain good posture and ergonomic workspace arrangements.

This document does not represent a contract of employment and is not intended to capture every possible assignment. We are pleased to provide reasonable accommodations for individuals with disabilities or special requirements. For accommodation requests, contact us by email at  This email is for accommodation requests only and cannot be used to inquire about application status.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Some offers of employment are contingent upon a drug screen and/or background check.