Desktop Administrator

• Bachelor’s Degree OR equivalent combination of education and experience
• 2+ years of related IT support / desktop administration experience
• Experience supporting laptops, desktops, printers, and end-user computing devices
• Knowledge of device lifecycle management and inventory tracking
• Familiarity with change management processes (updates, modifications, deployments)
• Strong troubleshooting and problem-solving skills (intermediate level)
• Ability to follow IT policies, standards, and security procedures
• Solid verbal and written communication skills
• Ability to document technical procedures, issues, and resolutions

• Experience contributing to process improvement using Lean concepts or metrics
• Exposure to root cause analysis and corrective action processes
• Experience in cybersecurity best practices and vulnerability identification
• Experience working in structured enterprise IT environments with global standards
• Ability to present to small groups or stakeholders

• Provide IT support to internal users, ensuring service excellence
• Manage and maintain desktops, laptops, printers, thin clients, and related hardware
• Track and maintain device and software inventory throughout lifecycle changes, and decommissions following change management protocols
• Troubleshoot and resolve end-user technical issues, escalating when necessary
• Contribute to process improvements using data, metrics, and Lean methodologies
• Participate in root cause investigations and implement corrective actions
• Ensure compliance with cybersecurity practices and report any vulnerabilities or incidents
• Communicate status updates and document all work thoroughly

12 month contract with potential to convert to perm