Technology Specialist

Technology Specialist Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it's all here for you-innovation, growth, and the chance to make a real impact.

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world.

It starts with YOU.

Technology Specialists support the day-to-day operations of PCs, servers, and networking equipment for the office location. Coordinate small to medium size IT projects for the office and contribute to large IT projects. Customers:
Primary customers will be the site personnel in the office, including executives and their assistants. Key stakeholder and working relationships will be established with DTS and the business depending on the assignment and project scope. Reports:
The incumbent works for the ITS Infrastructure & Operations Manager and may take functional work direction from others at the facility.

• Operational Support:
  Support operational maintenance of local data center, site IT infrastructure, mill-related computer systems, installed applications, and manufacturing-specific applications; resolve minor infrastructure problems and escalates higher-impact issues.
• Infrastructure Projects:
  Support planning and execution of mill infrastructure implementation projects and coordinate small to medium-sized IT projects while contributing to larger initiatives.
• Network Support:
  Install and support network equipment with guidance from the Network Operations team.
• Server Support / Maintenance:
  Coordinate or perform physical and virtual server installations, operating system upgrades, critical patching, and maintenance with assistance from the Server team.
• PC Support / Deployment:
  Provide site-specific support requiring office or desk visits; manage ordering, imaging, software installation, troubleshooting, deployment, and accurate inventory management through Service Now.
• Printing Services:
  Manage the multi-function device and printer fleet; procure equipment, provide basic support, and elevate issues to the printer vendor as needed.
• Unified Communications Support:
  Install and support voice and video equipment with assistance from the UC Operations team.
• Mobility Services:
  Assist with new equipment requests, configuration, and support for mobile devices.
• Surplus Coordination:
  Document and coordinate the IT hardware surplus equipment process for inventory and asset disposal purposes.
• Site IT Administration:
  Request new employee accounts, provide IT onboarding training, procure infrastructure components according to established KC procurement processes, and educate mill users on available technologies and proper use.
• Compliance and Continuity:
  Ensure LAN/WAN and related systems are compliant with established control procedures; review and control access to MDF and other sensitive areas; maintain the site IT Business Continuity Plan and a 1- to 3-year IT plan.
• Technology Liaison:
  Relay future technology recommendations between the mill and centralized technology teams, coordinate technology changes, manage communication plans for implementations, and facilitate collaboration among stakeholders with shared objectives.
• Professional Practices:
  Demonstrate a customer-based service philosophy, analytical and systematic problem solving, quality performance, and the ability to rapidly absorb and apply new technical information.

• Associate degree or equivalent experience with proven technical skills.
• 1+ years of relevant experience with relevant technical experience, or 3+ years of hands-on IT work with demonstrated skills.
• Strong troubleshooting skills for computer, infrastructure, and basic application…