Order Management Specialist

Order Management Specialist

The Order Management Specialist will support pricing and inventory operations by managing product information, maintaining accurate inventory records, and resolving order and billing discrepancies. In this role, you will work closely with vendors and internal teams to ensure orders are processed correctly, pricing is accurate, and reports are generated in a timely and reliable manner.

• Handle accurate and timely inventory management to ensure product quantities and records are up to date.
• Enter data promptly and accurately into relevant systems to support order processing and reporting.
• Accurately process billing and credits after conducting thorough research and obtaining appropriate approvals.
• Operate various computer systems proficiently, including MS Word, Excel, and Outlook, to manage daily tasks.
• Develop a thorough understanding of company services and pricing structures to support correct order and billing activities.
• Stay updated on new products and services as required by the company and its vendors.
• Utilize standard reporting processes to generate, review, and provide reports to internal stakeholders and vendors.
• Collaborate with internal teams and external vendors to address order-related questions, issues, and discrepancies.
• Support order management, order entry, and order processing activities to ensure timely fulfillment.
• Assist with procurement-related tasks as needed to support inventory and supply chain operations.
• Provide vendor and client support with a strong sense of urgency and customer focus.
• Assist with additional duties and operational tasks as needed to support the broader logistics and transportation functions.

• Experience handling inventory management, including maintaining accurate records and resolving discrepancies.
• Experience with pricing, billing, and credit processes, including research and approval workflows.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Demonstrated problem-solving skills and sound decision-making abilities in a fast-paced environment.
• Ability to multitask while maintaining attention to detail and accuracy in data entry and reporting.
• Proficiency in MS Word, Excel, and Outlook and the ability to operate various computer systems.
• Reliable, consistent work habits and a collaborative team-player mindset.
• Exceptional vendor and client focus with a strong sense of urgency in responding to inquiries and issues.
• Experience in order management, order entry, and order processing.
• Experience in reporting and using standard reporting processes to provide operational visibility.
• Comfort working in logistics, transportation, and operations environments.

• Experience with Microsoft Excel at an intermediate or higher level, including data entry and basic reporting.
• Familiarity with SAP or similar ERP systems for order and inventory management.
• Knowledge of Microsoft Outlook for professional communication and coordination.
• Understanding of product knowledge, pricing structures, and company services.
• Experience in procurement, billing and credit, and vendor or client support roles.
• Exposure to 3PL (third-party logistics), LTL (less-than-truckload), transportation, logistics, and operations environments.
• Bilingual capabilities are a plus and can support enhanced vendor and client communication.

This role is based in an office environment across two floors of professional office space. New hires train on a 10:00 AM to 6:30 PM schedule, with the first 90 days fully in-office for onboarding and hands-on training. After the training period, there is potential to move into a hybrid schedule of up to three days per week working remotely, depending on performance and team needs.

The primary shift runs from early morning into the evening, with an alternative daytime schedule available and discussed based on business requirements. The team operates in a structured, logistics-focused environment that supports consistent, reliable work with clear processes and systems. The company provides branded clothing through gift cards for items such as T-shirts, polos, and sweatshirts, contributing to a casual, coordinated dress code.

Employees receive regular raises at defined milestones and periodic market-based pay reviews, reflecting a culture that values long-term growth, stability, and recognition.

This is a Contract to Hire position based out of Neenah, WI.

The pay range for this position is $19.00 - $21.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific…