Superintendent, Quality Assurance - QA​/QC

About Us

Trilliant Food and Nutrition, located in Little Chute, WI is a state‑of‑the‑art, vertically integrated production facility that has been a pioneer in the U.S. specialty coffee market since 1979. We have used our years of experience and skill in the traditional coffee segment to produce one thing: great coffee. Our facility features the most current, high‑speed equipment to support our commitment to quality, value, speed‑to‑market, and innovation.

Horseshoe Beverage Company, located in Neenah, WI is a leading ready‑to‑drink beverage manufacturer focused on providing consumers with an outstanding beverage experience wherever, whenever. Leveraging industry‑leading talent, state‑of‑the‑art equipment, and our vertically integrated supply chain, we strive to be at the forefront of beverage innovation each day and deliver the highest quality beverages to our customers first.

The teams at Trilliant and Horseshoe come to work each day with relentless energy, enthusiasm, and a promise to enhance the beverage experiences of millions of people. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Responsible for assisting the Director of Operations at Horseshoe Beverage in living a team first, humble culture that will in turn drive forward the key performance indicators (KPI's) of safety, quality, people, performance and attainment. This role requires cross‑functional collaboration with Maintenance, Quality Assurance, Warehousing, Engineering, Customer Service and Human Resources. The Superintendent's focus will be building continuity between the two‑night shifts, effectively driving down safety and quality opportunities, while keenly increasing shift efficiency and attainment.

Superintendent fosters engagement to all associates through appropriate floor level KPI's with training, tools, data and leadership.

• Support safety hazard risk assessment, safety observations and safety improvements through the reduction or elimination of safety hazard risks.
• Foster safe work behaviors through training, coaching and competency development.
• Hold associates accountable for safe work behaviors and standard procedures.
• Key contributor with safety incident documentation, investigation and incident resolution.

• Ensure Quality and Food Safety (QFS) policies and procedures are followed by staff.
• Support Right First‑Time manufacturing KPI's and communication by striving to make products that meet customer specifications as defined in Dynamics AX.
• Minimize product holds by supporting the proper execution of Quality Orders by Production staff.
• Understand why the policies and processes are in place. Be able to explain to your associates.
• Make sure quality documentation is completed accurately and on time.
• Support quality audits as requested.
• Perform formal and informal sanitation and GMP audits to assure compliance with Horseshoe Beverage and Governmental Policies.
• Adhere to SQF guidelines and principles.

• Provide leadership and direction to engage Production Supervisors, Coordinators, direct labor and temporary workers in delivery of daily business objectives.
• Drive delivery of departmental Key Performing Indicators (KPI's) through scorecards.
• Assist in cleaning and ensuring accurate data for Daily Operational Reviews (DORs) and Weekly Operational Reviews (WORs) in terms of Safety, Quality, Productivity, and cost KPIs.
• Model a positive, resilient, and results oriented approach, providing recognition and praise to encourage positive work behaviors.
• Ensure appropriate training and competency development of staff with regular updating to the Skills Matrix and coordinating with Training department.
• Hold individuals accountable for their respective job tasks in terms of Safety, Quality, Productivity, and Cost.
• Use appropriate progressive counseling or performance feedback tools to address gaps in safety, quality, productivity, customer service, or cost expectations as needed.
• Lead/coordinate finding the better way in production scheduling with the Supply Chain.
• Manage the performance of…