Quality Assurance Supervisor

Position Overview

The Quality Assurance Supervisor is responsible for the daily execution of all food safety and quality processes ensuring they meet company, customer, industry quality certification, and regulatory requirements. This position is also accountable for managing the lab team and day‑to‑day activities within the quality function to ensure product quality and food safety. Hours are 5:45am – 6:00pm on a 2-2-3 schedule.

• Has ownership of communication within quality area and across functions.
• Operates as contact and reliable resource for employee and team needs. This includes timely and meaningful follow‑up to all questions, concerns & ideas, and being very visible and approachable in the eyes of the employees.
• Involves and engages employees through regular team meetings, process improvement discussions, follow‑up on suggestions, and regular communication.
• Models a positive, resilient, and results‑oriented approach.
• Makes sure employees know their opinions count.

• Responsible for effective formal and informal employee coaching, performance management and development.
• Provides recognition and praise to encourage positive work behaviors and focus.
• Utilizes performance metrics to improve efficiency.
• Continually assesses team effectiveness needs and seeks resources to assist in team development.
• Review product on hold daily to determine disposition.

• Responsible for area‑specific production process management and improvement activities including identification and communication of opportunity areas, meeting daily quality goals, and identification and execution of planned improvements.
• Participates in the production and people scheduling process and adjusts as needed to support operations.
• Works with employees to effectively manage holds.
• Accountable for housekeeping, sanitation, and food safety practices.
• Manages resources effectively to ensure maximum up time and quality.
• Assists in the hiring process for new quality technician employees.
• Follows through on issues to resolution or establishes an agreed‑upon hand‑off.

• Operates as leader and champion of safety and as a model of safe work behaviors.
• Responsible for Safety Incident documentation and investigation.
• Accountable for reducing safety risks in area through proactively identifying risks (behavior and facility issues) and ensuring quick resolution.
• Ensures use of proper procedures and team’s attendance at required training.
• Maintains a product quality level which meets or exceeds customer expectations.
• Ensures compliance with all quality, sanitation and food safety processes and policies.
• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

• Ensures proper training, coaching and feedback to new employees.
• Assess, identify, and address training opportunities, including job skills training, goal setting; facilitates effective team meetings, and rewards and recognizes the team’s progress.
• Ensures appropriate level and depth of cross training in each area through optimal use of all training tools and experience available.

• Bachelor’s degree in a science, operations, business, management, or related area of study, preferred.
• 3+ years of supervisory experience including hiring, employee development, performance coaching, and day‑to‑day supervision of multiple lines in an operation environment.
• 5+ years hands‑on plant quality assurance experience in a food industry or related manufacturing facility preferred.
• Knowledge of food packaging principles, food industry quality and food safety requirements, ingredient performance and interactions with equipment, statistical process control, critical control points and new product scale up dynamics.
• Experience development, implementation, training, and administration of quality lab processes, GMP, SQF, HACCP, FDA, Kosher or other regulatory or industry certification program development and administration.
• Understanding of…