QA Analyst — Customer Experience & Performance Insights
Listed on 2026-10-06
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, Data Analyst
Jewelers Mutual Group in Wisconsin is seeking a Quality Assurance Analyst to monitor interactions between contact center agents and customers and ensure standards are met. You will partner with training staff to identify coaching trends, review performance data, and support improvements in customer experience through data-driven insights and actionable feedback.
This role emphasizes collaboration with supervisors and managers to implement quality programs, calibrate call monitors, and contribute
We are looking to fill the QA Analyst — Customer Experience & Performance Insights position at Jewelers Mutual Group in Neenah, WI, United States.
The following opening is for a QA Analyst — Customer Experience & Performance Insights with Jewelers Mutual Group.
Our team is growing, and we are hiring a QA Analyst — Customer Experience & Performance Insights in Neenah, WI, United States.
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