Department Lead

Department Lead

In addition to performing the duties required of a sales associate, Department Leads are also responsible for overseeing functions in assigned department. Functions include but are not limited to delegating work, training on selling skills and product knowledge, implementing strategies to increase productivity and demonstrating and sustaining the quality of Theisen's Brand customer service. Department Leads also promote a comfortable work environment by motivating associates through positive communication and accolades.

Provide excellent customer service

Approach customers storewide and ask if help is needed and take them to the location of merchandise

Explain benefits and features of merchandise to customers and suggest add-on merchandise

Maintain general knowledge of all products, may need to have expertise in specific product areas

Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders

Answer telephone and customer questions within established guidelines

Practice and maintain security measures

Communicate out-of-stocks using x-mail requests and communication with buying staff

Use radios to request additional help

Assist customers with check out and carryouts

Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays

Receive merchandise shipments, and check them against receiving reports

Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise

Restock shelves and displays and assemble products as needed.

Process Interstore transfers

Cleaning duties which include but aren't limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash

Maintain cleanliness and merchandising that meets or exceeds the Theisen's Brand requirements

Help management implement business strategies to increase sales and carryout department directives received from management

Manage the execution of product promotions

Mentor and train associates to assist customers by providing brand quality customer service with each interaction

Practice and maintain established security measures

Assist with difficult questions or complaints from customers

Maintain knowledge about all products in general

Assist customers in assigned department as well as all other areas of store

Perform opening/closing functions when needed, may include bookkeeping duties

Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports, correspondence and speak effectively before individuals or groups

Ability to draft and interpret correspondence, memos, and reports

Ability to calculate figures and amounts such as discounts, percentages, and volume

Ability to perform basic accounting, calculating, problem-solving, and reasoning

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store record

Exhibit a high level of integrity and business ethics

Familiar with forklift and pallet jack operations is preferred but not required

Ability to answer phones, and learn cash register functions

Ability to assign and evaluate work, coach/counsel, do planning, recordkeeping, reporting, supervising, and training

Possess a positive attitude, good listening skills and an outgoing personality

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and…