Customer Manager II

Customer Manager

Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities:

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus' needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
• Increase Plexus' revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
• Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
• Learn and develop mastery of Plexus's sales enablement methodology.

Education/Experience

Qualifications:

• Bachelor's Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other

Qualifications:

• Advanced written and verbal communication skills are required.
• Basic computer skills are required.
• Able to make sound, logical and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Applies financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing is required.
• General office equipment and materials.

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements:

• More than 40%

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at  Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.