Key Account Manager - Strategic Partners

Summary

This role serves as the primary relationship liaison between Jewelers Mutual and our partners. The Key Account Manager is responsible for strategizing personalized approaches to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales.

This position works closely with P&L leadership, Business Development, and Operations to appropriately steer performance.

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting‑edge tools and data‑driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

• Develop, coordinate and execute complex, multi‑faced strategies to achieve revenue targets within assigned high‑value strategic partners.
• Cultivate strong, trust‑based relationships with various partner contacts including executives, routinely reviewing partner performance metrics and identifying areas for improvement and expansion, while complying with brand standards, regulatory requirements, and partner contract terms.
• Prepare and conduct business reviews and strategic planning sessions to align partner objectives with our organizational goals, ensuring partners are equipped to deliver on key performance indicators.
• Understand each client’s business goals, challenges, and drivers to provide strategic advice, agent training and tailored engagement solutions that drive joint business growth.
• Serve as the partner’s program support resource, leading, troubleshooting, and resolving partner issues with urgency.
• Support a smooth transition from business development to the account management phase of the partnership by onboarding and training new partners on systems, processes, products and sales techniques across multiple mediums and audiences.
• Utilize Salesforce and artificial intelligence tools according to organizational direction to build strong, effective, and accountable partner engagement tracking.
• Coordinate marketing materials and any technical requirements cross‑functionally with internal and external parties.
• Support training and onboarding of new account managers in coordination with their leader.
• Act as a subject‑matter expert (SME) with internal and external parties.

• Bachelor’s degree
• 5+ years of client or account management experience
• Ability to travel independently for industry events, partner sales conferences, or other field work required up to 15%.
• Must have experience with the MS Office Suite

• Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade
• A team‑player who is energetic, flexible, collaborative, proactive
• Ability to translate results to presentations that tell a story with appropriate calls‑to‑action
• Keen eye for new opportunities to diversify distribution channels at the partner level
• Exceptional relationship builder
• Strong ability to measure incremental success toward overarching goals
• Must be comfortable with managing healthy conflict effectively
  
  Take initiative without being prompted
• Ability to effectively manage competing priorities and/or multiple time‑sensitive projects