Aftermarket Solutions & Development Director

Solutions And Development Director

At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions.

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.

Our values include:
Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.

Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience.

Purpose Statement:
The Solutions and Development Director plays a pivotal role in driving the growth of the Sustaining Services business by pursuing and capturing new business opportunities. This position is critical in expanding the Sustaining Services business and therefore is an enabler for the most opportune growth engine for Plexus Enterprise business portfolio, blending the strategic focus of a "hunter" with the creative expertise of a "solutions creator."

Key responsibilities include identifying and closing new business opportunities, developing comprehensive aftermarket solutions, and collaborating across functions to ensure sustained revenue growth in service to all of the market sectors that Plexus supports.

Key Job Accountabilities:

• Target Identification & Funnel Development:
  Prioritize target customers and develop a robust sales funnel to meet and exceed revenue targets. Focus on new business opportunities by engaging early in the sales cycle, driving sales funnel growth, and ensuring alignment with business goals.
• Sales Process Leadership:
  Spearhead the sales process and ensure that business solutions are effectively positioned to secure new business. This includes designing and documenting complex enterprise-wide solutions and gathering intelligence to influence future business opportunities.
• Aftermarket Solutions Development & Leadership:
  Lead the development of aftermarket capabilities (e.g., warranty services, field service, and repair centers). Stay aligned with market trends and evolving customer demands, and partner with market analysts to develop value-added solutions.
• Cross-functional Collaboration & Influence:
  Work across various business units and market sectors, collaborating with business leaders, market analysts, and sector teams to develop and execute marketing strategies. This includes influencing cross-functional teams without direct authority and engaging functional areas like supply chain, finance, and logistics.
• Continuous Improvement & Innovation:
  Demonstrate a mindset focused on continuous improvement by providing insights to enhance sales processes and customer engagement. Stay informed of emerging technologies and market trends to ensure solutions remain cutting-edge.

Education/Experience

Qualifications:

• Bachelor's Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other

Qualifications:

• Proven track record in building and managing sales funnels, with a focus on closing deals that drive significant revenue growth.
• Deep understanding of Plexus markets and market adjacencies that support business growth.
• Experience in aftermarket operations and solutions development, particularly in the electronics industry.

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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