Key Account Manager - Jeweler Solutions

Key Account Manager

Summary:

This role serves as the primary relationship liaison between Jewelers Mutual and our large scale jeweler partners. The Key Account Manager is responsible for developing personalized approaches to drive results across the entire portfolio of jeweler offerings; insurance referral programs, care plan, asset protection, shipping solution, and all other programs. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales.

This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s).

Why Jewelers Mutual:

Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you'll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what's next

Join us and be part of a culture where you can make an impact while building your future.

What You'll Do:

• Serve as the jeweler's support resource by guiding them to success in their program(s) and resolving any questions or concerns
• Execute onboarding, including program setup and training of a new partner on systems, processes, and sales techniques
• Administer and deliver business reviews with partners on a defined cadence
• Help to provide a smooth transition from business development and/or agency to onboarding phase in partnership with applicable party
• Identify and execute on additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM's account management practices
• Lead, troubleshoot, and resolve partner issues with a sense of urgency
• Utilize Salesforce at organizational direction to build strong, accountable engagement tracking
• Provide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweler and customer experience
• Maintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts for assigned key accounts
• Coordinate marketing materials and any technical requirements cross-functionally and externally with engaged vendors
• Support training and onboarding of new account managers in coordination with their leader
• Provide support with sales team for appropriate SME product to lead smooth transition from Sales to Account Management functions
• Potential opportunities to travel to trade shows and/or key jewelers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

• Bachelor's degree
• 4 + years of client or account management experience
• Experience with the MS Office Suite
• Ability to travel 15% of the time

• Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade
• A team-player who is energetic, flexible, collaborative, proactive
• Ability to translate results to presentations that tell a story with appropriate calls-to-action
• Keen eye for new opportunities to diversify distribution channels at the partner level
• Exceptional relationship builder
• Strong ability to measure incremental success toward overarching goals
• Mu…