HVAC Technical Support Specialist
Listed on 2026-08-02
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Trades / Skilled Labor
HVAC Tech / Heating Engineer
This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.
WHY JOIN AUER STEEL?- Competitive Pay Based on Experience
- Comprehensive Benefits Package for Full-time Employees
- Flexible Work Schedules
- Summer Flex Hours, First Shift, No Weekends - Paid Time Off
- Sick, Vacation, Personal, Jury Duty, Holidays, Volunteer - Wellness Challenges, Incentives, and Coaching
- Retirement Plan Options w/ a Company Match
- AND SO MUCH MORE!
We are currently hiring a Technical Support Specialist to work out of one of our locations in Neenah, WI OR Madison, WI
. This position is responsible for providing post sale customer support for the heating and cooling equipment that we sell.
- Provide basic troubleshooting and installation assistance of HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Document call information in the event additional follow-up is required.
- Conduct training classes on basic installation and troubleshooting techniques.
- Other duties as assigned.
- A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.
- Exceptional communication and presentation skills
- Basic Computer Skills, Microsoft Windows
- A desire to learn everything there is to know about assigned products.
Resourcefulness and vision - 3+ years of experience in the installation and service of HVAC/R equipment
- Strong written communication and customer service skills
At Auer Steel, our people are truly the company's biggest asset. As a team, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."
Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.
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