Lift Operations Supervisor
Listed on 2026-07-04
-
Management
Operations Manager, Hotel Management
Job Title:
Lift Operations Supervisor
Location:
Whitewater Mountain Resort
Department:
Outdoor Operations
Reports to:
Outdoor Operations Manager & Maintenance Manager
Employment Status/Type:
Seasonal, Full-Time (Oct-April)
Compensation:
Range $;
- $23 (DOE) alongside further perks and benefits
__________________________________________________________________________
JOB SYNOPSIS:
Under the guidance and supervision of the Outdoor Operations Manager as well as the Maintenance Manager, the Lift Operations Supervisor’s primary role is to ensure the safe and efficient operation of all lifts and handle tow within Whitewater Mountain Resort. They will lead the Lift Operations team of up to 25 personnel, ensuring a safe, effective, and professional environment. This position requires a hands-on presence across the resort, identifying and reporting any potential unsafe conditions, and contributing to the exceptional mountain experience for guests and staff.
Key areas of responsibility include training Lift Operators on the safe operation of Whitewater’s ropeways in accordance with Z98 standards, providing risk management, overseeing the training and development of staff throughout the season, scheduling staff, managing payroll, and ensuring high standards of guest service through collaboration with the Lift Maintenance Department and the Outdoor Operations Manager.
IMMEDIATE REPORTS:
SUMMARY OF RESPONSIBILITIES:
Create and manage the daily schedule for lift operations staff
Oversee daily opening, closing, and periodic lift checks to ensure efficient and prompt start times. Ensure lift operations are following the Z98 code. This position is required to understand how each lift operates in a detailed manner.
Facilitate communication between staff and management regarding lift operational issues. Communicate hourly with the Lift Maintenance staff.
Ensure team members adhere to company and departmental policies and procedures.
Participate in snow removal at lifts and related areas and manage daily maintenance functions.
Supervise lift operations employees, organizing, prioritizing, and scheduling work assignments.
Coordinate and review the work of lift operators and maintaining daily communication within the department.
Lead and administer morning safety talks and briefings for lift operators daily including required documentation.
Oversee injury reporting and follow-up, working with Dispatch & Incident Supervisor and OHS Director to ensure proper Return to Work procedures.
Conduct training sessions for all employees and update training material as required. Always aligned with the Z98 ropeway code and Whitewater’s policies and procedures.
Provide high standards of service, leading by example to exceed customer expectations.
Track employee work hours and assist with payroll functions.
Conduct seasonal employee performance reviews and evaluations.
Resolve work-related problems and prepare progress and other reports as needed.
Handle challenging situations with guests and staff professionally and tactfully.
Lead lift evacuations when necessary.
Promote a sustainable approach in daily lift operations planning and development.
Support Whitewater’s safety culture by adhering to and promoting safety standards and practices.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service.
Perform other related duties, tasks, and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS /
EDUCATION:
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