Client Relationship Consultant ; Banker - Neosho - MO

Responsibilities

• Build and maintain relationships with customers through in-person, appointment, and virtual channels.
• Gather and process customer and account information to assess banking needs.
• Educate clients on available deposit and loan products and services, recommending solutions aligned with their goals.
• Proactively reach out to clients for follow‑up and to learn about their financial needs and channel preferences.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Collaborate with branch team members and partners to best serve clients.
• Leverage digital products and self‑service technologies to optimize the client experience and deliver operational excellence.
• Maintain knowledge of consumer and business banking products, including digital offerings.
• Hold National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, and comply with related criminal and credit record requirements.

• High school diploma or equivalent.
• Typically has a minimum three to four years of retail banking experience or a combination of experience and training.
• Basic proficiency in making appropriate recommendations that meet customers’ needs.
• Strong customer service and interpersonal skills.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Experience with using and demonstrating digital products and self‑service technologies.
• Demonstrated ability to build and foster relationships with clients through proactive outreach and follow‑up.

• Experience in the financial services industry.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Ability to make appropriate recommendations that meet customers’ needs both reactively and proactively.
• Experience with using and demonstrating digital products and self‑service technologies.
• Proven customer service and interpersonal skills.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $20.00 - $22.00

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.