Bookstore Customer Service Associate

position summary: customer service and e‑comm order processing of online orders. This will include processing, shipping, packing, distributing of orders and inventory confirmation of products. Customer service at the retail counter, mail room responsibilities including check‑in and distribution of freight and daily mail and packages. Phone answering, daily message retrieval from phones, filing, and pickup and delivery as needed of orders to campus locations and area businesses and schools.

• open the bookstore for business daily
• process all online book orders and package for shipment or campus delivery as directed
• pick up and deliver books to other locations and/or area high schools as needed, including other campus locations and area businesses
• assist at the customer retail counter and help customers when they come in the store with shopping and purchases
• check in and distribute freight from all carriers
• post and distribute mail from the post office as needed
• check phone messages daily and respond as necessary
• price and stock items as directed
• handle special projects as needed with inventory, freight and detailed excel projects
• provide training as needed with others on the process of pos operation and book order processing

• high school diploma or equivalent
• excellent communication and interpersonal skills
• excellent customer service skills
• ability to plan, organize, and implement responsibilities effectively
• problem solving skillset
• ability to establish and maintain positive working relationships with students, other professionals, staff, and the public
• microsoft excel, outlook and word

• ability to operate a personal computer using the windows environment
• ability to operate a personal computer within the crowder college network environment using the currently available microsoft windows operating system
• ability to use e‑mail and associated calendaring/scheduling applications
• ability to perform basic word processing using ms word
• ability to perform basic spreadsheet functions using ms excel
• ability to learn and use other computer programs as needed

• none

• indoors in a normal office environment with minimal exposure to temperature changes
• some driving of a crowder vehicle
• a neat appearance and appropriate businesslike apparel are required
• reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• position involves 50% sitting and 50% mobility
• other activities require lifting up to 50 pounds, moving materials from one place to another
• input, access and distribute information using computers
• employee may stand, walk, sit, use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, and talk or hear
• reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• ability to define problems, collect data, establish facts, and draw valid conclusions
• ability to devise or modify methods or processes to solve specific problems

• ability to communicate effectively with a variety of people, including staff, students and the general public, in both written and oral mediums

crowder college reserves the right to modify, interpret, or apply this position description in any way the institution desires. This position description in no way implies that these are the only duties, including essential job duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”

the aforementioned position requirements are subject to change to reasonably accommodate qualified individuals with a disability.

additional postings available from crowder college