Case Manager

position summarycrowder college is looking for a skilled and compassionate case manager who has the knowledge and ability to provide individualized, non-clinical case management services to students. When the case manager is winning, they are providing effective case management and care coordination between campus and community resources to minimize the impact of barriers for students pursuing academic and career goals.
this is a highly collaborative position that supports campus efforts to provide advocacy and support services to increase student engagement, success, retention/persistence, and graduation.
essential job duties

• serve as a standing member of the crowder cares team.
• conduct individualized needs assessments with students of concern in order to ensure appropriate referrals and connections with campus and community resources.
• perform crisis assessments with students encountering threats of risk to self and/or campus community.
• triage students referred to the student accessibility office and counseling departments.
• facilitate training and education for students, faculty, and staff that promotes awareness of resources and programming, how to make referrals, and addressing behavioral and/or individual concerns.
• develop and maintain relationships with internal and external stakeholders critical to student success.
• provide consultation to students, staff, faculty, and community members concerned about students.
• lead specific department initiatives and associated assessment efforts related to the ongoing development and maintenance of comprehensive resources including referral agencies, other campus departments, and other relevant resources for students.
• serve as liaison between campus and community resources to ensure that the college is aware of and trained on services and resources.
• communicate sensitive and confidential matters following ferpa, hipaa, state and federal regulations.
• maintain highly sensitive case information and adhere to crowder cares team protocols, including maintenance of accurate electronic case management records and maintaining a system of follow-up for students who are referred to campus or community resources.
• assist in the operation of the rider pantry.
• assist in marketing efforts for the crowder cares team and other basic needs resources on campus.
• review student referral data to provide insight and recommendations based on trends and patterns to improve retention and student success.
• maintain relevant data on the number of students assisted and services provided.
• contribute to the overall success of crowder students by performing other duties as assigned.

required knowledge, skills & abilities

• bachelor’s degree in social work, psychology, counseling, or closely related field
• two (2) years of experience in which comparable knowledge and skills can be acquired

• experience providing crisis intervention, assessment and case management involving trauma related responses, depression, anxiety and stress, disruptive and/or aggressive behavior, suicidal ideation, etc.
• demonstrated ability to work with individuals from diverse communities and cultures
• demonstrated knowledge of and relationships with community providers for the facilitation of referral to mental health care and other resources outside of crowder college
• demonstrated ability to exhibit sound judgement and apply methods appropriate to presenting problems/needs
• demonstrated experience developing and implementing training programs, presentations and/or educational opportunities for students, faculty and staff
• strong leadership skills, including decision-making, collaboration, organization and case management
• strong written communication skills including accurate and thorough documentation

preferred knowledge skills &…