Liquor Store Associate

Job Summary

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

% of Time

Compliance – 50%

• Observe customers and check identification for age verification; identify customers who should not be served additional alcohol and monitor customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.

Customer Excellence – 25%

• Provide continuous attention to customers' needs.
• Greet, assist, and thank customers in a prompt, courteous, and friendly manner.
• Offer product suggestions to customers when appropriate.

Operational Excellence – 25%

• Stock and rotate department products to ensure freshness and date control.
• Restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Operate department equipment and tools; operate cashiering equipment accurately and efficiently, recognizing all forms of tender and providing the correct change when appropriate.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.

• Minimum 21 years of age.
• TIPS training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast-paced and busy environment.

Education Required – High School/GED Diploma.

Preferred – None listed.

Language(s) Required – English.

Language(s) Preferred – Spanish.

Relevant Experience – Supervisory Experience 0-3 years minimum. No supervisory experience required.

Retail – General Heavy:
Physical demands include standing or walking on various types of flooring, manual dexterity, talking, seeing, hearing, smelling, performing repetitive movements with both hands and/or both feet. Frequent reaching at waist level or overhead, carrying, pushing, or lifting various loads. Occasionally sitting, balancing, stooping, kneeling, crouching, climbing up to 30 ft. Working conditions may include indoor, outdoor, cold, freezing, heated, and wet/humid environments.

Safety risk factors include twisting back/neck, walking on slippery or cluttered floor, working with hazardous equipment, exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions, and other toxins. Required equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment such as racks, carts, pallet jacks, shopping carts.

Preferred equipment: baler/compactor, box cutter. Personal protective equipment: goggles, gloves, back brace. Lifting requirement: 50 lbs; pulling requirement: 250 lbs.

Travel percent:
None. Overnight:
No.

Information not specified.

Cicerone Certification;
Alcohol Compliance Training;
Tapping and Configuring Kegs;
Perfect Pour Essentials;
Beer Science & Styles;
Wine & Spirits Training;
Cigar/Humidor training;
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Cashier training;
Cash Office training;
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Pricing – tags, signs, ad change; and MOD training – open and close store.