Secretary, Administrative​/Clerical

Secretary I

Assists Managers and/or Supervisors and staff to communicate information essential to the routine daily operation of the department in an effective interdisciplinary collaborative manner to enhance customer satisfaction. Performs business functions in a multi-skilled environment, utilizing standard office equipment and basic software applications to provide services. Participates in departmental activities to enhance safety, quality, efficiency and access of rehabilitative and fitness services.

Responsibilities include:

Access:

• Demonstrates knowledge of the intake procedures for designated department.
• Accountability:
  Completes daily business tasks of the department according to task list and requests.

Customer Relations:

• Establishes and maintains rapport and mutual respect with co-workers and public contacts to foster optimum working environment.
• Customer Satisfaction:
  Actively engages customers in a warm and friendly way in an effort to `make their day`.

Data Entry Accuracy:

• Accurately completes assigned reports within defined time frame (e.g.: daily statistics, data request, record reviews, transcription).

Office

Skills:

• Copy, file and collage data accurately as per departmental functions and requests.

Performance Improvement:

• Participates in the review, analysis and implementation of procedures to maximize the department`s operating efficiency

Phone and Interpersonal

Skills:

• Smiles and makes eye contact. Chooses attitude by being present when answering phones by third ring and using the approved script.

Record Keeping:

• Inputs and retrieves data as assigned in an accurate and efficient manner.

Resolving Issues:

• Demonstrates initiative in patient/member problem resolution within the scope of authority as front line staff member.

Scheduling:

• Coordinate and maintain schedules as assigned (e.g.: appointments, meetings).
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:

Education,

Knowledge, Skills and Abilities Required:

• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Compensation Minimum rate of $20.64 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate.

The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data:
  Compensation is benchmarked against market data to ensure competitiveness.
• Experience:
  
  Years of relevant work experience.
• Education and
  
  Certifications:
  
  Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills:
  
  Demonstrated proficiency in relevant skills and competencies.
• Geographic
  
  Location:
  
  Cost of living and market rates for the specific location.
• Internal Equity:
  Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding:
  Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.