Volunteer walk-in consultation Financial matters

Brief role as host/hostess during walk-in consultation hours and direct assistance with simple questions in the financial and administrative field.

Residents of the Municipality of Wageningen have a "Money Matters Walk-In" consultation hour. This is an accessible service where people receive immediate assistance with relatively simple financial and administrative questions.

The drop‑in financial services centre is open weekly on Monday afternoons from 1:00 PM to 3:00 PM at 't Palet in Wageningen. The centre offers facilities such as printing, scanning, and copying equipment.

It is a service provided by various partners such as Humanitas Home Administration, Debt Assistance Buddy and Solidez Long‑Term Home Administration.

Visitors can also use a computer during the walk‑in period. To assist them, they will be provided with items such as a binder with tabs, a notebook with a pen, and a NIBUD diary.

During the financial consultation, we offer:

• Direct assistance and advice from a (experienced) support worker
• A comprehensive needs assessment by a starting‑point employee
• Support from a volunteer in organising paperwork, requesting necessary documents, and completing forms
• The option to schedule a home visit to organise paperwork
• Social counsellors and the municipal Debt‑Counselling department are available for targeted, more substantive issues
• Guidance for additional support from informal or formal parties

The starting point of the consultation is to address matters that can be completed within half an hour. If it is estimated that this will take longer, for example due to the complexity of the request for assistance, an appointment will be made for a meeting with the appropriate support worker. Volunteers are deployed on a rotation basis and are managed by Humanitas Home Administration in Wageningen.

You have excellent administrative skills and can provide quick, on‑site support using available resources, the internet, and/or the expertise of colleagues. As a host or hostess, you enjoy working in a small team, at scheduled times, and on a rotating basis, effectively helping Wageningen residents understand financial and administrative issues. Good communication skills and a basic understanding of financial administration are required.

Pleasant work environment and collaboration with Wageningen institutions for financial assistance. Contribution to direct assistance to residents of the Municipality of Wageningen.

Applying your own skills, satisfying quick results. Regular time commitment.

Working hours are Monday from 1:00 PM to 3:00 PM. You’ll work approximately once every two to three weeks.