Client Support Officer Services M​/F

Client Support Officer Payment Services M/F Business type

Types of Jobs - Finance / Accounting

Client Support Officer Payment Services M/F

Permanent Contract

01/08/2026

No

The payment services team is in charge of processing all outgoing payment involving clients accounts within currency market deadline, then reconciling any discrepancies spotted. There is also a filtering control check to identify any restricted payment recipient.

The CSO is representing the company department in front of the client, therefore he should have been trained thoroughly and transversally on all activities managed at custody services Canada. His main duties will consist of (list non exhaustive and subject to amendment):

• Building and keeping a good rapport with customers and fully comprehending their needs.
• Providing training on procedures to new team members.
• Ensuring that client information is updated and reviewed, including sensitive data such as quality level requirement, workflows management and technical documentation.
• Maintaining knowledge of current services to provide clients with accurate information.
• Take in charge all client request in a timely manner (within 2 hours).
• Participate to process improvement steps necessary to adapt internal tools to meet client expectations.

Payment services

• Chase broker / client on issues/discrepancies spotted on transactions
• Take in charge analysis and investigation on existing pending or breaks
• Manage incoming chasing or queries from counterparts and clients
• Release payment instructions on market by respecting treasury cut off
• Be the entry point for incoming calls or client queries

Preference will be given to applicants with:

• Payment knowledge (TARGET, SEPA, CBPR+).
• Knowledge of SWIFT message types: MT103/PACS.
  008, MT202/PACS.
  009, MT210/CAMT.
  057, MT900&MT910/CAMT.
  054

• Bonuses are available, amounts are discretionary and performance based

Benefits Package:

• Health Benefits which include Extended Health Benefits, Dental Plan, Vision Care, Paramedical Services Coverage
• Life Insurance
• Long Term Disability
• Maternity and paternity benefits (Top Up)
• Registered Retirement Savings Plan (RRSP)
• Subsidised public transportation
• Annual Learning and Training Subsidy paid by employer
• Professional development opportunities and training

A collaborative and supportive team environment

Exposure to the asset management industry with opportunities for growth

America, Canada

hybrid

Bachelor Degree / BSc Degree or equivalent

Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]

0-2 years

Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]

Must have skills:

• Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]
• Securities knowledge (Could be from CSC and or banking industry experience)
• Proven track record of client request management
• Knowledge of SWIFT messages type (especially 56X, 54X) is a plus
• French skill is a plus