Front Office ; On-call

Front Office Employee (On-call)

As the face of our hotel, you’ll be the first smile our guests see and the person they can always turn to. Every day is different, one moment you’re welcoming travelers at the front desk, the next you’re helping them plan their perfect day in the city. You’ll keep the atmosphere friendly, make sure operations run smoothly, and add those little touches that make guests feel right at home.

• Welcoming guests with a big smile and warm hospitality
• Handling check-ins, check-outs, and everything in between
• Sharing insider tips on local attractions, activities, and hidden gems
• Responding to guest reviews and feedback with positivity and care
• Promoting hotel extras (like late check-out or bike rental) to enhance their stay
• Ensuring our grab & go area looks smooth
• Taking care of small practical tasks, from replacing a light bulb to keeping the entrance neat and tidy
• Jumping in wherever needed to support the team and keep things running smoothly

• +/- 1-2 years of front office experience
• No experience? No problem! But you will need to convince us extra in your cover letter
• Fluent in English. Dutch and other languages are a plus
• Ability to make independent decisions
• Handle the freedom and responsibilities that come with this role
• Have the flexibility and mentality required in the hospitality industry
• You are flexible and available from Monday to Sunday from 07:00 – 23:00
• You are legally allowed to work in The Netherlands

• We will offer you a flexible, on-call contract where hours will vary from week to week
• Hourly salary of €14.96 gross
• Development opportunities; you get the chance to learn all facets of hotel operations with us
• Travel allowance possibilities for a commuting distance of more than 5KM up to a limit of €150,- per month
• Pension contribution in accordance with the hospitality industry CAO
• Do you have knowledge of fire safety? You can then (re) obtain the BHV (Emergency Response Officer) certificate
• After passing your probationary period, you can stay a night over in our hotel to experience everything from a guest perspective
• Do you want to become an allrounder? You will learn with us – through trial & error – how a hotel is run
• An informal and open atmosphere
• Fun events to connect with us: team outings, volunteer events
• We are currently exploring how we can make Max Hotel even more fun, sustainable, and valuable for our hotel guests and employees. Are you creative and have good ideas? This is your chance to contribute to our success