Front Office Manager

Location: 's-Hertogenbosch

Are you the strategic and guest-focused Front Office leader to elevate The Den, ‘s-Hertogenbosch?
At  The Den, ‘s-Hertogenbosch , we are looking for a  Front Office Manager  who leads with heart, operates with vision, and brings out the very best in their team every single day. From our buzzing lobby to our iconic rooftop restaurant, no day is the same — and that’s just how we like it. If you thrive in a dynamic, design-led environment and love shaping unforgettable guest experiences, this is your moment.

ABOUT THE DEN, ‘S-HERTOGENBOSCH
The Den, ‘s-Hertogenbosch  is part of Marriott International’s  Tribute Portfolio  and is operated by the  Odyssey Hotel Group , Europe’s fastest-growing hotel management company. We opened in March 2022 in the Paleiskwartier district — just a short walk from the central station and the heart of the city.

The hotel features 160 stylish rooms, flexible meeting spaces, a lively ground-floor bar, and  Current Rooftop Restaurant & Bar  — the city’s first rooftop dining experience. From calm weekday elegance to vibrant weekend energy, The Den is a destination where urban lifestyle and local warmth meet.

THE POSITION
As  Front Office Manager , you are the operational anchor and the warm face that defines the first and last impression of our guest experience. You lead the Front Office team, oversee daily operations, and collaborate closely with other departments to ensure every guest feels seen, valued, and welcomed — from check‑in to check‑out and everything in between.

You combine strategic thinking with genuine hospitality and know how to create structure without losing the human touch. Whether resolving a challenge or celebrating a team win, you’re always a step ahead.

YOUR MAIN RESPONSIBILITIES

Lead and develop the Front Office team with a focus on guest satisfaction and team growth

Ensure smooth and guest‑focused check‑in and check‑out processes

Drive improvements in guest feedback and online reputation

Oversee scheduling and staffing aligned with business needs

Analyse, adjust and optimise operational processes and service flows

Manage guest complaints with empathy and ownership

Monitor and control departmental budgets and cost efficiency

Ensure compliance with Marriott brand standards and operational guidelines

HOW YOU DO IT – PROFESSIONAL WITH PERSONALITY

You are a visible leader on the floor with a natural presence

You combine hospitality with structure, thinking proactively and creatively

You’re flexible, hands‑on, and available during weekends and holidays

You communicate clearly, empower others, and keep the team spirit high

You stay calm under pressure and keep your eye on both detail and the bigger picture

WHAT YOU BRING – EXPERTISE WITH FLAIR

A completed bachelor’s degree in Hotel Management or a related field

Minimum of 3 years in a similar leadership role within Front Office operations

Excellent command of both Dutch and English, spoken and written

Familiarity with Opera PMS and Marriott systems is a strong plus

Strong leadership, organisational, and communication skills

A solution‑oriented mindset and the ability to lead by example

A genuine passion for hospitality, team development, and service excellence

WHY JOIN THE DEN?

A vibrant and design‑led work environment in a fast‑growing lifestyle hotel

Work as part of Marriott International and gain access to global training and development

Be part of the Odyssey Hotel Group, with opportunities to grow your career across Europe

Competitive salary and benefits package

Participation in the official Hospitality & Catering Pension Fund (PH&C)

Discounts in over 8,000 Marriott hotels worldwide

Exclusive perks through the Odyssey employee benefits platform, including Empowr

A workplace where your ideas and personality truly matter

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