Facility & Quality Manager

Location: Badhoevedorp

About ibis Schiphol Amsterdam Airport
Be part of something big at ibis Schiphol Amsterdam Airport; one of the largest and most international ibis hotels in Europe, welcoming guests from all over the world every day.

Company Description
About ibis Schiphol Amsterdam Airport
Be part of something big at ibis Schiphol Amsterdam Airport; one of the largest and most international ibis hotels in Europe, welcoming guests from all over the world every day.

With 644 guest rooms, extensive public areas, and consistently high occupancy levels, delivering exceptional quality every day is both a challenge and an opportunity. Behind every great guest experience is a clean, welcoming, well-maintained, and sustainable hotel environment.

As Facility & Quality Manager, you will play a key role in ensuring our hotel continuously meets the highest standards of quality, presentation, and operational excellence.

Job Description
About the Role – Facility & Quality Manager
As Facility & Quality Manager, you are responsible for safeguarding the overall quality, cleanliness, appearance, and sustainability of ibis Schiphol Amsterdam Airport.

As a member of the Hotel Management Team, you oversee one of the most visible and impactful areas within the hotel, ensuring that our 644 guest rooms, public areas, facility services, and sustainability initiatives consistently meet ibis brand standards and guest expectations.

The housekeeping operation is fully outsourced to an external partner. You are responsible for monitoring quality standards, operational performance, and service delivery. Supported by two Room Inspectors, you ensure that guest rooms are delivered on time and at the highest possible standard in a high-volume, fast-paced environment.

In addition, you are responsible for linen management, guest and employee laundry services, facility-related suppliers, inventory management, budgeting, sustainability projects, and the overall appearance of the hotel, both inside and outside.

This unique leadership role combines quality assurance, housekeeping governance, supplier management, sustainability, and operational excellence within one of the largest ibis hotels in Europe.

Qualifications

Key Responsibilities

Ensure the quality, cleanliness, presentation, and availability of all 644 guest rooms and public areas

Manage the daily relationship with the outsourced housekeeping provider

Lead and support two Room Inspectors responsible for room quality audits and inspections

Conduct daily quality inspections and review room reconciliation reports

Coordinate window cleaning, specialized cleaning, grounds maintenance, parking maintenance and waste management suppliers

Supervise the hotel in-house painter and coordinate refurbishment activities

Manage procurement and stock control of guest supplies, linen and cleaning products

Oversee linen management, guest laundry services, employee uniforms and laundry processes

Prepare and manage departmental budgets, monitor costs and take corrective action when required

Process and control invoices according to company procedures

Maintain daily communication with the Technical Department regarding hotel operations and improvement actions

Lead sustainability initiatives and coordinate Green Key, Essendi and Accor objectives

Manage Lost & Found procedures and administration

Actively contribute to the Hotel Management Team and hotel strategy

Additional Information
Your Profile

Proven leadership experience within hospitality, housekeeping, facility management, quality management, or hotel operations

Experience managing outsourced service providers and contractor relationships

Strong understanding of hotel quality standards and guest expectations

Experience managing budgets, inventories and operational performance

Pass…