Service Workshop Senior Supervisor

Service Workshop Senior Supervisor – The Netherlands

In a pivotal role within the Specialized European Operations Team, the Service Workshop Senior Supervisor leads the performance of our central service workshop at the European Distribution Centre in ’s-Heerenberg.

The person in this role is accountable for delivering highest quality across all service flows, from rider-direct ship-to-home bike preparation to advanced reworks, warranty returns, and bike preparation for re‑sale. In addition, the workshop provides suspension and wheel servicing supporting all European markets, excluding the UK.

• Lead, motivate and develop the workshop team of 9–12 technicians, ensuring smooth daily running of the shop while fostering a culture of openness, curiosity, accountability and continuous improvement.
• Oversee daily operations across all service streams, prioritise work, execute efficiently and maintain consistent delivery to quality and compliance standards.
• Create an environment that empowers teammates, supports growth, and encourages development of technical and professional capabilities through coaching, feedback and clear pathways.
• Ensure rider satisfaction by delivering bikes that meet Specialized quality standards on first inspection and arrive at the rider in safe, ride‑ready condition.
• Own workshop KPIs – throughput, quality, lead‑time, cost‑per‑bike and team productivity – and report performance to European Operations leadership.
• Drive continuous improvement initiatives to increase productivity, reduce cost per bike and enhance quality and consistency, identifying bottlenecks and opportunities to reduce waste.
• Manage returns inspection and grading, decide appropriate re‑sale or scrap routes, and prepare refurbished bikes to a saleable standard.
• Lead rework and recall campaigns in collaboration with Quality, Rider Care and Global Product teams to execute changes accurately and on time.
• Maintain stock accuracy and amendments for workshop spares, consumables and packaging materials.
• Own workshop standards across the organisation – 5S, Health & Safety – ensuring a safe, compliant and high‑performing environment aligned with DC and Specialized standards.
• Be responsible for the security of the workshop team, tooling and stock, and encourage ongoing training for development and compliance.
• Liaise across the European market network and EU Retail workshop teams to align on service processes and documentation.
• Partner with Logistics, Inbound and Outbound DC teams to integrate the workshop into the wider supply‑chain flow.
• Represent the workshop in operational planning, forecasting and cross‑functional alignment forums.
• Recruit, onboard, schedule, cover holidays and manage performance of the workshop team.

• Proven leadership experience of a technical or mechanical team, ideally within bicycle service, automotive, e‑mobility or a comparable assembly/repair environment.
• Excellent prioritisation, planning and time‑management skills in a high‑volume operation.
• Ability to delegate and relinquish responsibility to others.
• Effective motivator and people developer.
• Technically excellent across all bicycle products (mechanical and electric), including suspension and wheel building/servicing.
• Sound product knowledge and a drive to learn continuously.
• Empathy towards riders to enable delivery of exceptional customer service.
• Commercial awareness – understanding of cost, productivity and revenue impact of workshop output.
• Knowledge of Health & Safety, manual handling and workshop compliance in a Dutch DC environment.
• Strong numeracy and literacy skills.
• Clear and effective communication across multiple cultures and time‑zones.
• IT skills to operate in Hubtiger, Oracle EBS or other workshop management systems.
• Fluent Dutch and English (written and spoken) essential; additional European languages (German, French) an advantage.
• A completed MBO‑4 education, combined with relevant management training.

• Competitive bike loan & purchase policy – ride the best, with support from us.
• Competitive equipment & apparel purchase policy – gear up with confidence.
• Lunch rides & sports.
• Company…