Customer Service Quality & Projects Manager; m​/f​/d

Customer Service Quality & Projects Manager (m/f/d)

5975 WD Sevenum 29.06.2026 Redcare Pharmacy

This position is based on a Dutch employment contract. The stated salary range reflects Dutch compensation structures and forms part of an attractive overall package that includes additional benefits. As tax and social security systems differ between countries, salary levels are only partly comparable. During the recruitment process, we will be happy to provide a transparent overview of all contractual and compensation‑related components.

You are responsible for monitoring and analyzing KPIs, managing projects, and continuously optimizing processes and documentation to ensure efficient and transparent operations. In close collaboration with stakeholders and external partners you drive performance improvements, maintain quality standards, and implement measures to enhance overall efficiency and service excellence.

• Monitoring, analyzing, and reporting relevant data and KPIs to ensure transparent and efficient operations.
• Planning, setting up, and managing projects, including coordinating initiatives and tracking results.
• Analyzing, optimizing, and continuously improving existing processes to create sustainable and efficient workflows.
• Ensuring and continuously enhancing structured and transparent documentation processes, including reporting.
• Managing and developing external partners, including performance management, regular reviews, and ensuring defined quality and service levels.
• Collaborating closely with relevant stakeholders to identify optimization opportunities and implement measures to improve quality and efficiency—particularly in the context of working with external partners.

• Successfully completed university degree (mandatory requirement).
• At least 5 years of relevant professional experience, ideally in the field of Customer Success (CS).
• Experience in KPI‑driven project management.
• Very good knowledge of Microsoft Excel and PowerPoint.
• Hands‑on experience working with CRM systems.
• Strong data‑driven mindset and confidence in working with KPIs and data‑based analyses.
• Business fluent in English and/or German, both written and spoken.

• Travel Allowance:
  We support your daily commute with a travel allowance, in addition to your salary.
• Vacation: 28 vacation days and an annual vacation bonus (8% of your annual gross salary).
• Company Pension Plan:
  An excellent, contribution‑free company pension plan.
• Employee Discounts:
  Discounts on employee sales in‑store and a 10% discount on our online selection.
• Development:
  Internal and external training programs to support your personal growth.
• Redcare Events:
  Team building and social events, including regular parties.
• Sports:
  Access to a dedicated fitness room, relaxation room, table tennis, and foosball during breaks.
• Mental Health:
  Quick, anonymous, free professional help from psychologists through Nilo when needed.