Manager Guest Relations and Risk

Job Description

Responsible for directing and administering the Property Risk Control program for Caesars Republic and Harrah’s Lake Tahoe, with accountability for the development, implementation, and continuous improvement of comprehensive risk management and safety initiatives. This role provides strategic oversight in identifying, evaluating, and mitigating operational risks across both properties, ensuring adherence to corporate standards, regulatory requirements, and industry best practices. The position fosters a proactive safety culture by collaborating with leadership and operational teams to enhance preventive controls, minimize exposure to loss, and drive ongoing improvement within a dynamic, high-volume hospitality environment.

• Implements and manages Risk Control Profile at Lake Tahoe property as outlined by Caesars Corporate Risk Management department.
• Manage programs and provide guidance to Property Leaders in areas of regulatory compliance to include, but not limited to, OSHA, EPA, DOT, Fire/Life Safety.
• Drives positive culture surrounding safety and other Risk Management Department initiatives.
• Coordinate with Third Party Administrator to manage Workers’ Compensation and General Liability claims.
• Monitor and complete trending analysis for Workers’ Compensation and General Liability claims to identify areas of loss and exposure.
• Influence key stakeholders to execute key risk and safety initiatives.
• Property liaison for litigation and other legal matters at direction of Caesars Corporate Legal Department.
• Manage and maintain Company post-hire drug and alcohol testing program.
• Conduct some regulatory compliance training and ensures departmental training compliance in accordance with Agency and Company guidelines.
• Manage Property Authorized Driver program.
• Understand and maintain confidentiality of any and all sensitive information and/or interactions with Team Members or guests.
• Occasionally support Harrah’s Reno property with key compliance initiatives.
• Communicate effectively with guests and Team Members of all levels.
• Deliver superior internal and external service.

• College Degree and/or minimum 5-7 years related experience in Risk Control. ARM certification preferred.
• Literate and fluent in English. Bilingual preferred.
• Working knowledge of fundamental Nevada Workers’ Compensation statutes, some knowledge of California Workers’ Compensation guidelines preferred.
• Working knowledge of current OSHA regulations, key programs, and record keeping.
• General knowledge of current respective Department of Transportation (Use the "Apply for this Job" box below). Environmental Protection Agency (EPA) regulations, and current International Fire Code.
• Must be highly organized with strong attention to detail.
• Must possess ability to think critically and work unsupervised to accomplish tasks.
• Ability to effectively adapt to changing environment, and possess ability to meet compliance deadlines.
• Must have strong background in use of Microsoft Office, and ability to efficiently utilize other risk, claims or compliance-based software.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

• Must be able to continuously maneuver around office area and throughout the hotel/casino property.
• Must be able to occasionally lift up to 50 pounds.
• Must be able to bend, crouch, kneel, twist, and work at a desk when performing administrative functions.
• Must be able to respond to visual and aural cues.
• Must have manual dexterity to operate a computer and other necessary office equipment.
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.