Customer Service​/Order Entry Position

Order Entry / Customer Service Representative Company Description

For over 25 years, Walkenhorst's has made it possible to send packages to inmates incarcerated in correctional facilities. We serve inmates and their families and friends across the nation. We are committed to quality service, selection, and complete satisfaction. We are family-owned, and operated.

Job Description Summary of major responsibilities

• Answering incoming customer phone calls
• Processing orders over the phone and by mail
• Data entry.

Job Duties /Responsibilities include but are not limited to.

• Respond to the needs of customers and provide personalized service
• Manage & update customer databases
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Manage large amounts of inbound calls in a timely manner
• Office-related duties such as making copies and scanning documents

Qualifications include.

• Organizational skills
• Basic computer skills
• Excellent customer service
• Strong verbal communication skills along with active listening

Job Type: Full-time, Hourly Position

• Hours are Monday
  - Friday
  • 9 am-6 pm (with one-half day)
  • 9 am-1 pm on scheduled Saturdays.
  • Typical work week is 40 hours.

Compensation

• Hourly compensation
  • Overtime Opportunities
  • Monthly Incentive Opportunity
• Provided Benefits:
  • Health Insurance
  • Paid Holidays
  • Paid Time Off
  • 401K
  • Free Snacks & Products
• Working with a fantastic team of people

Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination.

Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.