Field Services Engineer

Job Title:

Field Services Engineer Job Description

We are an innovative technology company dedicated to shaping the future of mobility with software-defined driverless transport solutions. As a Field Services Engineer, you will play a crucial role in deploying, commissioning, maintaining, and supporting our autonomous vehicle systems across customer sites throughout North America. This position integrates mechanical, electrical, software, and systems engineering with hands‑on field support to ensure the successful deployment and reliable operation of our autonomous vehicle platforms.

• Install, commission, and validate autonomous vehicle platforms at customer sites.

• Configure vehicle hardware, autonomous software, and communications infrastructure.

• Perform system calibration of sensors, localization systems, and safety-related components.

• Conduct vehicle acceptance testing and commissioning activities to ensure systems meet operational and customer requirements.

• Support customer site readiness and deployment planning.

• Provide engineering support during customer deployments, demonstrations, and pilot programs.

• Diagnose and resolve complex mechanical, electrical, software, and systems issues.

• Perform root cause investigations and recommend corrective actions.

• Collect field diagnostic data and collaborate with engineering teams to resolve technical issues.

• Support software releases, firmware upgrades, and engineering validation activities.

• Perform scheduled preventative maintenance on autonomous vehicle systems.

• Inspect, repair, and replace electrical, mechanical, and safety‑critical components.

• Maintain detailed service records, maintenance reports, and engineering documentation.

• Monitor fleet health and recommend reliability improvements.

• Act as the primary technical representative for the company during on‑site customer activities.

• Deliver operator and maintenance training to customer personnel.

• Provide technical guidance on the safe operation of autonomous vehicle systems.

• Build strong working relationships with customer engineering, maintenance, and operational teams.

• Respond promptly to customer service requests and technical support issues.

• Capture field feedback to improve vehicle reliability, serviceability, and customer experience.

• Contribute to engineering design reviews by providing field-based technical insights.

• Assist in the development of installation procedures, technical documentation, and service manuals.

• Identify opportunities to improve deployment processes and engineering efficiency.

• Promote the company's commitment to safety in all field activities.

• Comply with OSHA regulations, customer site safety requirements, and company procedures.

• Participate in Job Safety Analyses, risk assessments, and incident investigations.

• Ensure all autonomous vehicle operations comply with relevant safety standards and operational procedures.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Robotics, Systems Engineering, or a related engineering discipline.

• Minimum 5 years' experience in field engineering, autonomous systems, automotive, heavy equipment, industrial automation, or robotics.

• Experience commissioning and supporting complex electromechanical systems.

• Demonstrated experience troubleshooting electrical, mechanical, and software systems.

• Experience working directly with customers in field environments.

• Strong understanding of vehicle electrical architecture.

• Ability to interpret electrical schematics, wiring diagrams, and engineering drawings.

• Experience using diagnostic tools, data logging systems, and engineering test equipment.

• Knowledge of Linux operating systems, networking fundamentals, and remote diagnostics.

• Strong customer relationship…