Caesars Sportsbook Supervisor Harrah's Laughlin

Sports book Supervisor – Harrah's Laughlin Beach Resort

As a Sports book Supervisor, you will be face of our sports book operations. By providing a high level of customer service, to both regulars and "novice bettors", you will ensure everyone is made to feel welcome. As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

What you'll Do:

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
• Deliver Caesars Entertainment's Legendary Family‑Style Service

What You Will Need:

• High school diploma or equivalent required
• 1–3 years of related experience in engineering, maintenance, or a similar field
• Strong understanding of mechanical and electrical systems
• Ability to read and write reports, lists, memos, and basic business correspondence
• Basic math skills (addition, subtraction, multiplication, division)
• Working knowledge of Microsoft Office products
• Familiarity with company policies, procedures, and safety regulations

Certificates, Licenses & Registrations:

• Must possess and maintain applicable Gaming licenses that is required
• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service

Physical & Mental Demands:

• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries.
• This position may be exposed to a smoke-filled environment

Be Part of Something Legendary:

If you're ready to bring your passion for Sports, Fun & Gaming to Harrah's & Tropicana Laughlin, we'd be proud to welcome you to the Caesars Entertainment family.

At Caesars Digital, We Don't Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

• Job Identification 85958
• Job Category Retail Sports book
• Job Schedule Full time
• Locations Harrah's Laughlin (On-site)