Casino Cage Cashier and Caesars Rewards Representative

Casino Cage Cashier and Caesars Rewards Representative

South Lake Tahoe, NV, United States and 1 more

This position is responsible for meeting casino and patron cash needs and promoting the company’s customer loyalty program.

• Greets and welcomes customers, with a smile, as a company representative.
• Serves as Caesars Rewards and customer service Role Model for other team members.
• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
• Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.
• Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
• Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.
• Follows all company policies and procedures, as well as federal and state law.
• Responsible for achieving excellent service scores.
• Creates and maintains customer accounts using Harrah’s computer systems.
• Maintains and is held accountable for all funds entrusted to him/her on a shift basis.
• Provides prompt, friendly, and courteous service to guests.
• Conducts coin, chip, and coupon transactions for guests and team members.
• Acts as a source of information for guests or refers guests to the appropriate staff or facility.
• Understands various gaming regulations and passes quarterly exams.
• Distributes cash to other departments, cashiers, and the bank.
• Distributes chips to gaming areas.
• Verifies revenue drops from the Count Room and accepts them into Cashier inventory.
• Verifies and reconciles Cashier end of shift paperwork, cash, and chips.
• Cashes personal and obtains cash advances on credit cards for patrons.
• Processes casino credit applications.

• High school degree or equivalent.
• Previous customer service or retail experience.
• Team player with excellent guest relations and verbal communication skills.
• Strong math skills (add, subtract, multiply, divide).
• Excellent computer skills.
• Ability to maintain composure and excellent guest relations under all circumstances.
• Ability to memorize data concerning various events, promotions and services.
• Strong interpersonal and teamwork skills.
• Must qualify for, obtain and maintain a Gaming License from the Nevada Gaming Control Board.
• Ability to maintain neat and orderly records and work.
• Ability to write numbers and letters legibly.
• Ability to count currency, coins, and chips of various denominations.
• Ability to pass quarterly exams on gaming regulations.
• Ability to work in a smoke-filled environment.
• Ability to uphold and demonstrate the highest level of integrity in all situations.
• Manual dexterity skills including handling currency, coin, keys, chips and buttons.
• Ability to differentiate between various colors of chips and coin wrappers.
• Physical requirements:
  
  push/pull up to 100 pounds, lift/carry 40 pounds, lift full silver racks from a 4’ counter, stand for long periods, mobile within casino.

• Good close and medium-distance vision.
• Public-facing roles require ability to work in a noisy environment and may be exposed to tobacco use.

Caesars Entertainment is an Equal Opportunity Employer. The company does not discriminate based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity, veteran status, marital status, or any other characteristic protected by law. The company engages in an interactive process to make reasonable accommodations for individuals with disabilities or pregnancy-related conditions, and the company may make reasonable accommodations for religious beliefs or practices.

Caesars Entertainment reserves the right to change job description tasks as necessary.