Lead Arcade Attendant Harrah's Laughlin

Lead Arcade Attendant – Harrah's Laughlin Beach Resort

Using all aspects of Family Style Service, the Lead Arcade Attendant ensures a safe, fun-filled, and exciting environment for every guest. This role is perfect for someone who enjoys high-energy spaces, loves interacting with families, and takes pride in creating memorable experiences in a lively arcade setting.

What You'll Do

• Create a welcoming, friendly atmosphere using positive tone, open body language, and consistent smiling and eye contact
• Provide accurate information about the property and its amenities
• Develop strong knowledge of arcade games and prize assortments to answer questions and proactively engage guests
• Learn and operate Intercard kiosks and Redemption POS systems accurately
• Monitor the Arcade to ensure a safe environment for guests of all ages; report suspicious activity immediately
• Address minor game and kiosk issues to reduce guest inconvenience; escalate unresolved issues to Supervisor
• Maintain cleanliness of machines and all Arcade areas; restock supplies and redemption items as needed
• Follow proper cash-handling procedures for assigned bank funds; process transactions accurately
• Complete stock counts and other assigned projects
• Work with Supervisors to maintain the Redemption counter according to merchandising standards; report low stock or supply needs

Additional Arcade Lead Duties

• Supervise Arcade Attendants, providing coaching, guidance, and support to ensure service standards are met
• Oversee daily Arcade operations, including scheduling, task assignments, and break coverage
• Ensure compliance with cash handling, safety, and operational procedures
• Assist with training new team members and reinforcing Family Style Service expectations
• Act as the primary point of contact for escalated guest concerns and technical issues
• Partner with management to track performance metrics and implement improvements

What We're Looking For

• Ability to accurately make change
• Ability to perform simple math
• Reliable and flexible with the ability to work varied shifts, holidays, weekends, and overtime when needed
• Strong team player who supports all areas within the Arcade & Retail Shops
• Ability to speak, read, and write English fluently
• Comfortable lifting up to 50 lbs and pushing/pulling up to 100 lbs
• Ability to stand for long periods and work in hot, noisy, or smoky environments
• Family Style attitude.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

If you're ready to bring energy, enthusiasm, and exceptional guest service to a fast-paced, family-friendly environment, we'd be proud to welcome you to the Caesars Entertainment family.

• Job Identification 88834
• Job Category Retail
• Job Schedule Full time
• Locations Harrah's Laughlin (On-site)