Client Relationship Consultant ; Banker - Incline Village, NV

Job Overview

Client Relationship Consultants build relationships with customers, engaging them via multiple channels—including in‑person, by appointment, and virtually—to provide the best possible counsel while adopting a digital‑first mindset.

• Develop strong client relationships based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, and recommending solutions that fit each customer’s unique goals.
• Build and foster relationships through proactive outreach and follow‑up, asking questions, and learning about clients’ financial needs and preferred banking channels.
• Identify solutions for new and existing clients by effectively engaging and communicating with them.
• Maintain a working knowledge of consumer and business banking products and services, including digital products.
• Provide a consistent optimal client experience, greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products and services.
• Leverage available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.

• High school diploma or equivalent.
• Minimum of three to four years of retail banking experience or a combination of experience and commensurate training.
• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and RegulationZ, with a satisfactory criminal and credit record; must maintain registration throughout employment.
• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Strong engagement and communication skills with clients.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Excellent customer service and interpersonal skills.
• Experience demonstrating digital products and self‑service technologies.
• Ability to discern and address a customer’s true needs while leveraging a digital‑first mindset.
• Basic proficiency in making appropriate recommendations that satisfy customers both reactively and proactively.
• Preferred experience in the financial services industry.
• Work from a U.S. Bank location for all scheduled workdays.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability coverage
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year (unless otherwise provided by law)

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.