Emergency Unit Clerk - Per Diem

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Emergency Unit Clerk - Per Diem

Important Note: In lieu of benefits due to "per diem" status, 15% will be added to the hourly rate. Per diem employees are offered work on an "as‑needed" basis.

Per Diem positions have no guaranteed hours or set schedule. The position will fill in for individuals who take unplanned and/or planned time off.

This position is accountable to perform clerical duties, act as a unit receptionist, coordinate unit/patient activities with other departments via proper use of the computer, telephone, and voicemail, and maintain an orderly and efficient nursing station related to the Patient Admitting Department and/or ER Department. Performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties include greeting all patients and visitors according to CVH customer service standards, collecting pertinent demographic and billing information in accordance with all state and federal regulations.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Previous ED unit clerk experience preferred.
• Other:
  Ability to communicate with employees, physicians, patients and administrative staff in a courteous and professional manner. Excellent computer skills with an emphasis on Microsoft Word, Excel, and Outlook. Exceptional organizational and interpersonal skills, proven problem solving and experience in providing confidential administrative support. Ability to multi‑task in a fast‑paced environment.

• Uses good organizational and multi‑tasking skills.
• Understands all registration processes and maintains current skills.
• Maintains accurate computer records.
• Reviews the department’s record‑keeping system and recommends changes or updates as needed.
• Gathers all pertinent demographic and billing information in a timely manner per state and federal regulations.
• Possesses tile knowledge of current policies and procedures.

• Maintains up‑to‑date and accurate documentation to ensure integration of information for use by the healthcare team to ensure quality care.
• Facilitates the completeness of the EMR from preadmission through discharge.
• Upon scanning or adding any paperwork in EMR, documents date, time, and initials and places it in Nurse Rack for nurses to be aware of any new patient information.
• Scans all documents in a timely manner, as per medical records protocols.

• Daily communication with personnel from all departments for the purpose of scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies as needed.
• Familiar with standard operating procedures in ancillary departments to schedule diagnostic tests and treatments without conflict.
• Daily communication with physicians, nurses, visitors, and patients.
• Daily external communication with outside resources such as pharmacies, outpatient clinics, physician offices, home health organizations to arrange follow‑up care, medication delivery, and tests.
• Ability to communicate all pertinent questions and answers related to the registration process.
• Answers and directs phone calls in a professional manner in regard to transfer of calls, taking messages, or follow‑up and returning calls.
• Demonstrates professional phone etiquette.