Outpatient Case Manager

About us:

Wallowa Valley Center for Wellness (WVCW) is an innovative nonprofit providing comprehensive services to individuals impacted by mental health, addictions and developmental disabilities. We hire individuals that are skilled and motivated to meet our mission through outcome‑based strategies that foster personal and community transformation.

In this role, you will facilitate activities that empower individuals to meet their goals. This will involve coordinating services with various community partners including healthcare providers, legal systems, housing, social services agencies, and relevant education programs. You will provide comprehensive, whole‑person care, tailored to each individual's unique needs and cultural background, and help them reach their goals with tact, tolerance, and a steady mature presence.

Additionally, you will support individuals in crisis situations and provide follow‑up care through a crisis rotation.

• Deliver clinical services directly within the community, including client’s homes, residential facilities, schools, hospitals, and other settings to ensure accessible and convenient care.
• Gather information such as medical records, medication lists and other background data to assist in the completion of comprehensive mental‑health assessments to evaluate client needs and support options according to state and federal guidelines and rules. Utilize standardized assessments and screening tools to ensure accurate and effective evaluations.
• Provide supports and services according to individualized treatment plans, ensuring they are tailored to meet specific needs and goals. Monitor and evaluate progress regularly to assess growth towards treatment objectives.
• Work collaboratively with clients and family members to engage in ongoing supports and services including but not limited to individual, group, and family counseling.
• Utilize the Electronic Health Record (EHR) to complete objective, accurate documentation in a timely and consistent manner according to agency policy.
• Make referrals and connect clients to community resources to help their specific situation.
• Provide care coordination and work collaboratively with internal teams as well as community partners to ensure that clients receive support and resources.
• Collect pertinent information for suicide risk and other crisis situations that allow you and another mental health professional to develop an appropriate action plan. Participate in ongoing crisis response and support services per WVCW policy.
• Attend and participate fully in team meetings, participate in group and individual supervision (as a provider of mental health treatment), and stay abreast of various diagnoses and treatment modalities.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to WVCW policies and agreements regarding confidentiality, privacy, and security. Maintain confidentiality and discretion.

• Maintain confidentiality, comprehend laws, regulations, and policies, and report violations when they occur.
• Interact effectively with individuals of diverse backgrounds, sexual and gender orientations, education levels, and socio‑economic statuses, including those experiencing a crisis or stressful situations.
• Communicate effectively in written and oral formats, including timely and accurate documentation.
• Coordinate care and collaborate with community partners to ensure safer and more effective care.
• Have strong computer skills, including documentation in an electronic medical record, electronic time tracking, and Google Workspace (Drive, Meets, Spreadsheets, Word).
• Work as a team member, establish priorities, and manage time effectively to meet deadlines.
• Display a non‑judgmental attitude and a willingness to learn new skills.
• Work independently and follow verbal and written instructions.
• Navigate environments where individuals may be verbally hostile.
• Maintain accurate records and necessary paperwork (detail‑oriented).
• Provide advocacy as appropriate and maintain professional boundaries.

• Bachelor’s degree in social work, psychology,…