Resource Liaison - Eureka; Nevada Health District

Position Summary

Be the connection that makes a difference. Are you someone who believes in the power of community support and access to essential services? If making a meaningful impact sounds rewarding to you, read on....

Churchill County on behalf of the Central Nevada Health District (CNHD), is seeking a full-time Resource Liaison to serve the Eureka County community. This role is focused on outreach and support, connecting individuals with the healthcare and social services they need.

As a Resource Liaison, you'll be on the front lines of community health—interviewing clients, assessing their needs, verifying information, and helping them navigate available services. You'll assist with applications and paperwork, coordinate referrals, and ensure clients receive the appropriate care and support. While the current focus is on healthcare outreach, this position is expected to evolve to address a broader range of public health needs over time.

Churchill County and CNHD reserves the flexibility to reassign Resource Liaisons as needed in order to best respond to the needs of the department and community.

• Demonstrates regular, reliable and punctual attendance.
• Interviews clients to obtain information, determines pre-eligibility for various social service programs and assesses the appropriateness of referral to other community assistance, medical or social service agencies.
• Assesses the need for specific types of assistance, such as transportation, medical care, housing, appliances for the disabled, senior companion or burial services.
• Provides outreach to the community or client base to which assigned, meeting and interviewing them in various locations, including, but not limited to, detention centers, medical facilities, clients' homes, on the street, etc.; makes clients aware of services and community resources available to them.
• Obtains and verifies income, asset insurance and related information; contacts employers, banks, social security, veterans' administration and other public and private sources as necessary.
• Assists clients in completing applications; provides factual information regarding various program regulations and procedures; may act as an advocate for the client with other organizations.
• Creates and maintains case files; maintains accurate documentation regarding all information received and actions taken.
• Maintains accurate logs and complies records of work performed.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Enters client information into an automated database system.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

This class is responsible for outreach work to potential and current clients. This class is distinguished from Human Services Caseworker in that the Caseworker makes determinations about eligibility and performs extensive follow-up with clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience Equivalent to graduation from high school AND two (2) years of full-time experience in secretarial or general office support work which has included dealing with the public and populations from different socioeconomic, ethnic and cultural backgrounds, OR an equivalent combination of education, training and experience.

Must obtain Community Health Worker Certification within six months of hire. Required Knowledge and Skills Knowledge of:

• Basic terminology and concepts related to the provision social services.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Business letter writing and the standard format for typed materials.
• Record keeping principles and practices.
• Business arithmetic.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for dealing with…