Infusion Patient Care Tech​/Receptionist - Per Diem

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This position is accountable to perform clerical duties, act as a unit receptionist, coordinate unit/patient activities with other departments via proper use of the computer and telephone, and maintain an orderly and efficient station relating to Infusion Center. It performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties include greeting all patients and visitors according to CVH customer service standards, scheduling appointments, and assisting nursing staff with basic patient care activities and telemedicine.

• Minimum Education:
  
  High School education or equivalent

• Certification
  
  Required:
  
  BLS required

• Professional customer service skills
• Knowledge of basic medical terminology, proper grammar, and spelling
• Basic computer skills
• Basic arithmetic skills
• Basic office equipment knowledge
• Good organizational and multi‑tasking skills

• Previous unit clerk experience preferred
• Medical terminology and/or medical experience preferred
• Ability to read and communicate in English, bilingual abilities preferred

Possess the knowledge of current policies and procedures. Ability to communicate all pertinent questions and answers related to the registration process.

• Maintains up‑to‑date and accurate documentation to ensure the integration of information for use by the healthcare team to ensure quality care.
• Scans all documents in a timely manner, as per medical records protocols.
• Assists, as needed, with order entry for Infusion Center patients.

• Maintains computer skills needed for registering, verifying and authorizing patient accounts.
• Understands all registration processes and maintains current skills.
• Maintains accurate computer records.
• Reviews the department's record‑keeping system and recommends changes and/or updates as needed.

• Check patients in as they arrive and have them sign consent.
• Check vital on each patient after they have rested.
• Ask patient if they would like refreshments.
• Get pillows and blankets for patient needed.
• Answer phones.
• Fax lab results to MDs. RN must see first and provide input.
• Make copies of other forms as needed, fax cover sheets, registration forms, dietary forms.
• Ensure patient packets are complete with HAR, arm band and current order prior to following day.

• Answers and directs phone calls in a professional manner in regards to transferring of calls, taking messages, or follow up and returning calls.
• Demonstrates professional phone etiquette.
• Uses good organizational and multi‑tasking skills.
• Daily communication with personnel from all departments for the purpose of scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies as needed.
• Must be familiar with standard operating procedures in ancillary departments to schedule diagnostic tests and treatments without conflict.
• Daily communication with physicians, nurses, visitors, and patients.
• Daily external communication with outside resources such as pharmacies, outpatient, clinics, physician offices, home health organizations to arrange follow‑up care, medication delivery, and tests.
• Order office supplies.
• Stock food and linen.
• Monitor status of referrals and authorizations in order to schedule patients timely.

0730 to 1600; days vary; minimum of two shifts per month; per diem positions have no guaranteed hours or set schedule. The position will fill in for individuals who take unplanned and/or planned time off.