Referral Navigator

Location: Whitney

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Referral Navigator is responsible for processing referrals from Primary Care Providers (both internal and external/network) for the purposes of obtaining specialist care by our internal / network specialty Providers.

Responsible for building, submitting, processing, and scheduling referrals from primary care providers for the purposes of obtaining specialist care by our internal and external/network specialty providers. This includes but is not limited to confirming all necessary documents and information has been provided, sending back for additional information, cancelling those that do not meet criteria or do not have necessary information required within a specified time frame, forwarding to MD review if questionable, accepting referrals and determining if the referral meets outsource or overflow criteria.

While most of the work is computer-based, there is a lot of paperwork handling, faxing, scanning, and multiple telephone calls. This position has direct face to face contact with multiple patients.

Schedule:

Monday to Friday from 8:00 am to 5:00 pm

Location:

2720 Tenaya Drive, Las Vegas, NV 89128

Primary Responsibilities:

Building new referrals from network providers

Reviewing to ensure all necessary documents and information have been provided

Sending back documents for additional information

Canceling those that do not meet criteria or do not have necessary information required within a specified time frame, forwarding to MD review if questionable

Accepting referrals and determining if meets outsource or overflow criteria

While most of the work is computer-based, there is a lot of paperwork handling, faxing, and scanning in addition to multiple telephone calls

This is primarily a sedentary desk job which will consist of 90% of time spent working on a computer and handling the telephone

Perform all other duties assigned What are the reasons to consider working for United Health Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED2+ years of experience working in a health-related field2+ years of experience working with Electronic Medical Records (EMR) and/or Practice Management Software systems

Preferred Qualifications:

1+ years of experience and/or training as a Medical Assistant Bilingual in English/Spanish

Soft Skills:

Excellent communication skills and phone etiquette For more information on our Internal Job Posting Policy, . Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and…