Villa Concierge

The Villa Concierge at Edgewood Tahoe Resort is responsible for delivering exceptional, personalized service to our most esteemed guests. This role ensures that Villa guests experience a seamless, luxurious, and memorable stay by anticipating their needs and exceeding expectations. The ideal candidate is a hospitality professional with a deep understanding of luxury service, a proactive mindset, and an extensive knowledge of high-end travel experiences, fine dining, and exclusive events.

• Develop and maintain strong relationships with high-profile guests, catering to their unique preferences and requests.
• Act as the primary point of contact for VIP guests, ensuring timely and efficient resolution of any issues.
• Anticipate guest needs and proactively offer tailored recommendations and services.
• Handle confidential and sensitive guest information with discretion and professionalism.
• Arrange private dining experiences, spa treatments, and personalized resort activities.
• Collaborate with all resort departments (housekeeping, food & beverage, spa, security) to deliver a seamless luxury experience.
• Maintain an up-to-date knowledge of the resort’s offerings, local attractions, and global luxury trends.
• Monitor VIP guest satisfaction and address feedback with discretion and urgency.
• Uphold the resort’s brand standards by embodying elegance, discretion, and professionalism.
• Engage with high net-worth individuals and celebrities while maintaining the highest level of service etiquette.
• Perform other related duties as assigned to support the overall success of the team and business.

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Minimum of 2 years in luxury hospitality, VIP guest services, or high-end concierge roles.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and adaptability.
• Extensive knowledge of luxury services, fine dining, and high-end travel.
• Proficiency in concierge software and luxury service platforms.
• Discreet, polished, and professional demeanor.

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.