Assistant Front Office Manager

Location: Incline Village

At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences. Nestled on the shores of Lake Tahoe and surrounded by the Sierra Nevada mountains, Hyatt Regency Lake Tahoe offers an exceptional destination for both guests and colleagues. Hyatt is a place where high expectations aren't just met-they're exceeded.

The Role:

The Assistant Front Office Manager plays a key leadership role in ensuring the efficient and guest-focused operation of the Front Office. This position provides oversight of guest services, front desk operations, colleague performance, cash handling procedures, and daily logistics. The ideal candidate will support a culture of excellence, foster a welcoming environment, and be a hands-on leader who ensures smooth daily operations and exceptional guest experiences.

Key Responsibilities:

* Oversee daily Front Office operations including check-in/check-out, room assignments, guest requests, and service recovery

* Support and coach Front Desk Agents, Night Auditors, and Guest Experience colleagues to deliver consistent, high-quality service

* Assist with training, onboarding, and development of front office colleagues

* Monitor and ensure adherence to cash handling policies and front desk procedures

* Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction

* Maintain accurate records of shifts, audits, guest feedback, and colleague performance

* Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs

* Lead by example in providing genuine hospitality and professional guest interactions

* Respond to guest concerns and follow through to resolution in a timely and courteous manner

* Participate in departmental meetings, shift briefings, and hotel-wide communication efforts