Executive Housekeeper

Location: Incline Village

The Executive Housekeeper is a strategic leader responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, presentation and guest experience as the property transitions into a luxury environment. This role demands strong financial acumen, operational expertise and inspirational leadership to drive productivity, efficiency and team engagement while aligning with company goals and delivering a refined luxury experience.

Key Areas of

Responsibilities include:

Luxury Standards & Guest Experience

* Lead the transformation of housekeeping operations to meet and exceed luxury hospitality standards.

* Ensure all guest rooms, public areas and back-of-house spaces reflect exceptional cleanliness, presentation and attention to detail.

* Encourage a luxury mindset across the team, emphasizing personalization, precision and pride in service delivery.

* Collaborate with Rooms Division leadership to elevate the overall guest experience.

Financial Acumen & Operations Management

* Develop, manage and optimize the departmental budget, including labor, supplies and operating costs.

* Analyze financial reports, forecasting and KPIs to identify opportunities for cost control and revenue protection.

* Drive profitability through effective labor management and inventory control.

* Ensure alignment with company financial goals and departmental contribution targets.

Productivity & Operational Efficiency

* Establish, monitor and continuously improve departmental productivity standards.

* Implement scheduling strategies that balance service excellence with labor efficiency.

* Evaluate workflows and introduce process improvements to maximize efficiency without compromising luxury service.

* Leverage tools, systems and data to track and enhance performance.

Leadership & Talent Development

* Build, mentor and develop a high-performing leadership team, including Assistant Housekeepers, Supervisors and Coordinators.

* Create a culture of accountability, growth and continuous improvement.

* Identify talent and actively support succession planning within the department.

* Conduct regular training focused on luxury standards, service excellence and operational efficiency.

Team Engagement & Culture

* Inspire and motivate team members to embrace the transition to a luxury environment.

* Foster a positive, inclusive and service-driven culture that promotes teamwork and pride.

* Recognize and celebrate achievements to maintain high morale and engagement.

* Encourage innovation and team input to enhance operations and guest satisfaction.

Quality Assurance & Compliance

* Conduct frequent inspections to ensure adherence to brand and luxury quality standards.

* Maintain compliance with safety, sanitation and regulatory requirements.

* Oversee inventory management and ensure proper handling of linen, supplies and equipment.

* Partner with engineering and other departments to maintain the physical integrity of the property.